Director of Operations

Our story began 75 years ago when the Herschend family discovered wonder deep in an Ozark Mountain cave—and chose to share it with the world. Today, Herschend is the largest family-held themed attractions company, with 49 leading attractions and immersive experiences that reach audiences worldwide.

While each brand offers something unique, all are united by a shared purpose: Bringing Families Closer Together by Creating Memories Worth Repeating®. Our passionate hosts make this purpose possible through everyday acts of love and service—what we call Heartspitality®—the intersection of heart and hospitality.

As an equal-opportunity employer, we strive to provide environments where every host, guest, and partner feel welcome, valued, and loved. We firmly believe that words and actions matter, which is why all individuals are to be treated equally and with respect. 

The Director of Operations is responsible for the overall operation of all rides and water attractions, facilities, HSE/Risk Management, and Security. Specifically, to ensure the park operates in a safe, efficient manner; the appearance of the facility is always fresh and clean; that all employees are well-trained and conduct themselves courteously; and the budgetary goals of the various departments are met or exceeded.

We are currently looking for a:

 

Director of Operations

Roles & Responsibilities:

 

Role & Responsibilities:

Supervisory Duties:

• Manage and lead all aspects of Park operations, including facilities, aquatics, risk management, safety, security and any other assigned business units

• Lead by example, attitude, and as a representation of Splish Splash’s core values
• Act as an approachable mentor and coach to all assigned team members

• Manage and control all financial aspects of assigned departments while maximizing revenue and cost savings opportunities; maintain constant vigilance over labor, attendance, materials, and departmental spending and budgets
• Act as a strategic visionary to implement measures that will favorably impact process, people, and/or profit

• Ensure compliance with company and industry best practices, policies, and procedures to create a safe and productive environment for colleagues and guests
• Become knowledgeable of performing the essential duties of all assigned park operations positions and backfill these positions when needed
• Participate in all aspects of supervision of assigned employees, including hiring, orientation, training, performance coaching, and discipline
• Ensure that all required meal and other breaks are being given in accordance with New York State law
• Assist with team scheduling and timekeeping activities

Departmental Duties:

• Provide leadership and oversight for all park operations and facilities departments
• Develop and maintain standard operating procedures, permitting, and required signage for all park attractions to ensure the highest level of safety
• Assist the park’s safety officer to ensure that all corporate and jurisdictional Health, Safety and Environmental performance and documentation standards are met or exceeded, including those set forth by OSHA and various other state/local ordinances and codes; maintain opening and closing operational checklists and park communication systems; conduct regular safety meetings and document regular site safety inspections; serve as liaison for public service agencies such as law enforcement, fire protection and emergency medical services
• Work closely with the Splish Splash General Manager in establishing on-going operations procedures and programs for the park
• Ensure the continued and safe operation of all water park attractions
• Collaborate with maintenance team to ensure that attractions are functioning properly and that acceptable water quality standards are being maintained for all attractions
• Ensure that all lifeguard operations remain in compliance with Ellis and Associates standards

• Provide direction in long-term planning including Capex projects and other park improvements
• Lead pre-season and post-season operations and facilities teams, including support of routine maintenance activities
• Implement and execute the park Manager on Duty program
• Act as liaison with local law enforcement and public service agencies during emergency situations
• Establish and monitor the on-going safety program, including conducting regular safety meetings and proactively identify potential hazards
• Conduct regular information meetings with various department heads to ensure good communications within park operations department
• Conduct daily and frequent site