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Account Support Coordinator - Zoho (ZR_24533_JOB)
BruntWorkUKRemotefull_timeVerifiedPosted 24 Jun 2025
About the role
This is a remote position.
Schedule:• Monday to Friday, 9:30am to 6:30pm Brisbane Time
Responsibilities:
• Cultivate and maintain productive client relationships, collaborating with technicians for superior outcomes
• Manage technicians' daily schedules effectively
• Ensure consistent delivery of high-quality services, fostering memorable customer relationships
• Coordinate administrative tasks and support staff
• Employ creative solutions to client issues, demonstrating strong problem-solving skills
• Manage client interactions across various communication channels
• Handle client servicing requests, emergency breakdowns, and scheduled maintenance efficiently
• Administer maintenance contracts, quoting, and invoicing for specialized jobs
• Organize preventative servicing and maintenance schedules
• Process inbound calls and emails promptly, coordinating with subcontractors as needed
Requirements
• Proven ability to work effectively within a team• Experience with Zoho or similar software CRMs or Customer Support platforms is preferred
• A strong record in customer service or service account management
• Excellent communication and interpersonal skills
• Ability to remain composed under pressure and adapt to a fast-paced environment
• Strong problem-solving, organizational, and time management skills
• Proficiency in Microsoft Office applications
• Impeccable English communication skills, both verbal and written
Benefits
Independent Contractor Perks:• HMO coverage for eligible locations
• Permanent work from home
• Immediate hiring
• Steady freelance job
Please note that since this is a permanent work-from-home position and an “Independent Contractor” arrangement, the candidates must have their own computer and internet connection. They will handle their benefits and taxes. The professional fees are at hourly rates, and the rate depends on your performance in the application process.
ZR_24533_JOB
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