Member Appointment Specialist

Description

Iowa Cremation is seeking a part-time Appointment Setter (15–20 hours per week). This role serves as a key point of contact for prospective members, helping to introduce them to our services and ensuring a positive and informative first experience with Iowa Cremation.

To succeed in this role, applicants should demonstrate determination, patience, and a positive outlook—staying motivated and goal-focused while engaging with a wide range of prospective members. Ultimately, the appointment setter demonstrates a strong understanding of the sales process and effectively facilitates introductions between prospective clients and our Sales Counselors.

Duties/Responsibilities

• Through training, develop a comprehensive knowledge of Iowa Cremation’s offerings.
• Place outbound calls to prospective Iowa Cremation members to share information about our services and inspire interest in scheduling an appointment.
• Utilize established call guides to ensure clear, consistent messaging during all client interactions.
• Ensure that all phone conversations with potential members are professional and add value.
• Work toward achieving a weekly appointment-setting goal that is established collaboratively.
• Accurately document all client interactions, including appointment requests and confirmations, ensuring each appointment is recorded with precise details.
• Ensure that scheduled appointments create meaningful opportunities for Sales Counselors to effectively present the value of Iowa Cremation.
• Keep a positive and open line of communication with the Iowa Cremation Office Manager.
• On occasion, assist with answering inbound phone calls.

Supervisory Responsibilities: None. 

Requirements

Required Skills/Abilities: 

• Excellent verbal and written communication skills. 
• Excellent interpersonal and customer service skills.
• Proficient in Microsoft Office Suite or related software.
• Excellent organizational skills and attention to detail.
• Basic understanding of clerical procedures and systems such as recordkeeping and filing.
• Ability to work independently.

Education and Experience:

• High School degree or equivalent required. 
• Two to five years of experience in an administrative role is preferred.
• Physical Requirements: 
• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times. 
• Stooping
• Reaching
• Walking
• Keyboarding
• Hearing
• Standing
• Talking
• Repetitive Motions