Voice Comm, Master Engineer

Site: Mass General Brigham Incorporated

 

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

 

 

Job Summary

Under the general direction of the Enterprise Telecom Senior Manager, this position will focus on engineering, designing, implementing, operationalizing and providing Tier 3 level technical support for Cisco VoIP applications and communications-based enterprise applications across Mass General Brigham institutions. This individual will play a lead role in architecting and deploying core Cisco VoIP application infrastructure and in leading Tier 3 support as needed.

This position is technical in nature, requires a lead technical role and a ‘hands-on’ approach to evaluating, configuring, deploying, and troubleshooting Cisco VoIP applications. This role will work toward standardizing Cisco VoIP core systems and processes, enterprise wide, and other communication solutions across Mass General Brigham and its affiliates. S/he works closely with business executives, IT executives, and cross-functional teams to identify and manage Enterprise Telecommunications initiatives within and across the organizations.

S/he supports VoIP infrastructure architecture, application roadmaps, and strategies for telecommunications enterprise applications. S/he leads in the design, implementation, and maintenance of support systems, and will also assist in the piloting and testing of services. The Voice Communications Master Engineer will work closely with the Senior Manager in efforts to reduce overall telecommunications expenses and increase value for our customers. S/he should be knowledgeable with voice and data networking environments such as VoIP, LAN/WAN, SIP, wireless, and outside carrier services, such as SIP Trunking, T1, PRI, DS3, MPLS, 1MB.

The candidate will use the Mass General Brigham values to govern decisions, actions, and behaviors. These values guide how we get our work done: Patients, Affordability, Accountability & Service Commitment, Decisiveness, Innovation & Thoughtful Risk; and how we treat each other: Diversity & Inclusion, Integrity & Respect, Learning, Continuous Improvement & Personal Growth, Teamwork & Collaboration.

 

Qualifications

Operations Management

• Take lead technical role to plan, evaluate, architect, and configure complex VoIP implementations, as well as make recommendations to design to ensure voice network stability and optimum performance.  Multitasking capabilities are critical.
• Provides expert Tier 3 level troubleshooting of a wide variety of voice network related problems.  
• Design, implement and configure Cisco voice and data technologies, including Cisco Unified Communications products such as Communications Manager (CUCM), Unity Connection (CUC) and Cisco Emergency Responder (CER).
• Perform process reviews using monitoring systems and designs and maintains a stable operations environment for these solutions.  Monitors voice network traffic to ensure optimum uptime and performance in a proactive manner utilizing network management tools.
• Develop Unified Communication strategies, plan, design and optimize high level voice, video, and network solutions. Perform network readiness, collaboration assessments and utilization analysis to proactively determine growth based on the business demands.
• Establish and track operational service level expectations within and outside MGB and take necessary steps to assure acceptable service levels. 
• Works closely with the Enterprise Telecom Senior Manager in the development of information and telecommunications management policies, standards, and procedures across all institutions. 
• Shares Enterprise Telecommunications plans and reports on group activities with site leadership and other managers within and outside of MGB Digital. Gains an understanding of the plans and activities of other groups to properly measure and influence the overall effectiveness of the Telecommunications group in meeting the institutional needs.
• Provides technical and administrative direction to peers, and less experienced staff, by training on department policies and procedures to ensure proper installation of voice and network systems.
• Build, maintain and audit all voice network related documentation as it relates to configuration, processes, service records, asset inventories, topologies, adminis