Epic EHR Support Analyst (Onsite only)

Epic EHR Support Analyst (Onsite Only)

Department: IT

Location: Expo Pkwy.

Reports to:  Epic Program Director

Status: Full-time

FLSA: Exempt

Pay Range:  $83,500 - $108,500/yr
 

Organization Information

WellSpace Health believes that everyone deserves to be seen, no matter who you are, where you come from, where you work, or what place you call home. We see you and are here for you. To that end, we have committed ourselves to finding solutions for our community’s health and well-being to achieve regional health through high-quality comprehensive care.

Our focus has always been to offer a full range of quality medical care, dental care, mental health, and behavioral health services, and enabling services to underserved people.  We do this by placing ourselves within the communities we serve and employing outstanding healthcare professionals who are devoted to our mission.

We are a Federally Qualified Health Center (FQHC) and are accredited by the Joint Commission for Ambulatory Care and Behavioral Health. We are also certified by the Joint Commission as a Primary Care Medical Home and a Behavioral Health Home.

Position Summary

The EHR Support Analyst (ESA) reports to the Epic Program Director and through extensive collaboration with various stakeholders in multiple clinical departments, will have a crucial role in the transition from NextGen to Epic, a new electronic medical/health record (EHR) system to be used by over 800 users at WellSpace Health. This role will work as a liaison between OCHIN and WellSpace Health. The ESA will connect system functionality to WellSpace Health’s operational needs and success metrics.

Required Qualifications

• Bachelor’s degree in healthcare administration, business administration, public administration, IT, health informatics, or a similar field or relevant experience.
• Epic Certifications in Clinical (Ambulatory/Acute) or PM (Prelude, Cadence, Resolute HB and PB, Grand Central).
• Minimum of three (3) years of Epic experience in a similar or relevant role in safety net organizations required. Ten (10) Years of applicable experience is desired.
• Strong understanding of health center operations and workflows.
• Demonstrated solution-focused orientation with a strong understanding of change management principles.
• Strong leadership skills required to mentor, train, and onboard staff.
• Excellent writing skills for correspondence, summary and progress reports, editing.
• Ability to work professionally and collaboratively with all levels of leadership.
• Ability to multi-task and organize priorities, work autonomously, establish timelines, coordinate multiple tasks, events, and project timelines. Must have demonstrated ability to meet deadlines.
• Proficient in MS Office (excel, word, PPT) and webinar applications.
• Solid experience working with diverse communities in a non-profit or healthcare setting.
• Possess excellent problem-solving skills. Excels at role modeling customer service skills with a focus on the customer. Committed to improving quality and service and maintains a spirit of cooperation and respect.
• Take initiative to enhance knowledge.
• Experience with training users in groups and individuals preferred.
• Experience preferred in Electronic Health Records systems and training of Providers and clinical staff support in these systems and other/ clinical support functions.
• Demonstrated experience with training, implementation, and rollout of healthcare software applications.
• Knowledge of primary care clinic workflow and/or other healthcare experience, preferred.
• Ability to interact with project team members to understand requirements, develop methodology, deploy best practices, and execute deliverables.
• Prov