Senior Director, Revenue & Operations

Teladoc Health is a global, whole person care company made up of a diverse community of people dedicated to transforming the healthcare experience. As an employee, you’re empowered to show up every day as your most authentic self and be a part of something bigger – thriving both personally and professionally. Together, let’s empower people everywhere to live their healthiest lives.

Summary of Position

We're seeking a dynamic Senior Director of Revenue and Operations to drive the financial heartbeat of Teladoc. In this leadership role, you'll be at the helm of all revenue-related and accounts receivable (A/R) functions, guiding a talented team across Billing, Order Management, Client Management Solution Delivery, and A/R operations, including Cash Collections and Applications.

This is more than just a leadership role—it's an opportunity to shape and implement a strategic vision that aligns with Teladoc’s ambitious growth plans. You'll play a critical part in driving the company forward, fostering relationships, and delivering innovative solutions that make a real impact. If you’re looking for a role where you can lead, grow, and be at the center of transformative change, this is the perfect opportunity for you.

This role is open to working 100% remote within the United States.

Essential Duties and Responsibilities

• Responsible for revenue recognition policies and procedures are in conformance with ASC 606, U.S. GAAP, other pertinent authoritative literature, and the company’s established policies.
• Draft and/or review accounting memos, 606 contract reviews and positions related to significant, complex, and/or non-standard agreements / transactions and work cross-functionally with internal stakeholders including legal department to ensure deals are accretive and to provide conclusions, resolutions, and recommendations.
• Responsible for accuracy and propriety of journal entries, revenue accruals, account reconciliations, and all allowance accounts and analyses.
• Responsible for the monthly and quarterly revenue close process, including assurance of accurate and timely results in our ERP and all related boundary systems. Review significant, complex, and/or non-standard entries, credit memos and adjustments in the GL.
• Manage the quarterly reviews and annual revenue audit which includes PBCs and related analyses within the deadline.
• Comply with Sarbanes-Oxley section 404 requirement as related to revenue recognition, ERP, and boundary systems. Business owner of the SOX narrative, workflow, and relevant key controls.
• Responsible for OTC and related revenue KPIs, performance metrics, executive and management reporting dashboards, and operating targets.
• Will be managing and leading a team comprised of Director, Manager, and Staff.
• Analyze revenue results to explain the drivers and changes in the Balance Sheet and P&L. Assist FP&A in their forecasting.
• Lead the Revenue Close Process Improvement and Transformation projects.
• Foster, build and manage productive, initiative-taking business partnerships with cross-functional internal organizations including Sales, Revenue Cycle Management (claims), Client Success, Product, Marketing, Operations, Technology & Development, Corporate FP&A, Legal and IT.
• Work cross-functionally within the organization on new initiatives and special projects such as evolving revenue models, strategic partnership programs and new product launches.

The time spent on each responsibility reflects an estimate and is subject to change dependent on business needs.

Supervisory Responsibilities

Yes

Required Qualifications Expected for Position

• 10+ years’ experience in accounting with a publicly traded company.
• Experience working within a healthcare organization.
• Experience with complex 606 revenue recognition transactions.
• Excellent knowledge of financial and other related systems (ERP, Oracle, Salesforce)
• A thorough understanding of U.S. GAAP.
• Proven leadership skills, with experience developing and building global teams
• Ability to communicate technical accounting requirements to a non-technical audience.
• Must have a Solution Delivery mindset in identifying, resolving, and/or partnering in issues and any companywide initiatives.

Preferred Qualifications Expected for Position

• A Bachelor’s degree in accounting and/or Finance, or a bachelor’s in science with related Accounting/Finance professional experience.
• Experience with a public accounting firm preferred.
• Excellent business judgment.
• Sel