Enterprise Systems Analyst

Are you interested in joining of Europe's fastest growing companies? Do you want to impact the wellbeing of millions of users?
If yes, join us to make an impact in a fast-paced and dynamic environment where you’ll play a key role in driving financial accountability, supporting strategic decisions, and enabling sustainable growth.

Epassi’s purpose is to boost everyday well-being. We are a leading provider of employee benefit solutions across Europe. We were established in Finland in 2007, and in 2008 we were the first company to launch a mobile-payable employee benefit payment solution in Europe. Since then, we have consistently grown, diversifying our products and introducing our services into new markets.
Epassi has been awarded by the Financial Times as one of the fastest-growing companies in Europe on multiple occasions.

We are currently hiring an Enterprise Systems Analyst

Your mission at Epassi

Reports directly to the FinApps Application Owner and is embedded closely with Finance teams across all live markets. One of three immediate hires building out the Business Systems function, this role operates as the analytical and operational engine of the FinApps vertical, the person who keeps the platforms running and actively makes them work better, growing to support the CRM estate over time.

Your responsibilities will be:
This role has four focus areas: Platform Reliability as the operational baseline, Continuous Improvement as the primary purpose, Growing Scope across the full enterprise systems estate over time, and building the platform foundation that enables Epassi to capture AI and Automation benefits.

Platform reliability and BAU support

• Ensures the FinApps platforms across all live markets (NetSuite, Cobase, Lucanet and Zone & Co) are monitored daily, and issues are acted on before they reach Finance

• Manages user accounts, period management, and configuration changes within the agreed governance framework, every change tested in sandbox, documented, and traceable

• Builds and maintains operational runbooks for all core processes so that cover is always possible and no single person holds critical knowledge

Continuous improvement (primary focus)

• Under direction from the Application Owner, works closely with Finance teams to understand what they are working around, what takes longer than it should, and where the platform is limiting rather than enabling them and then does something about it

• Investigates issues back to their root cause rather than fixing the symptom. If the same problem is surfacing repeatedly, the answer is in the configuration or the process, not in closing the ticket again

• Brings improvement opportunities forward to the Application Owner with a clear rationale and tracks the impact after implementation, so there is a measurable record of how the platforms are getting better

• Identifies where platform capability is being underused and works with Finance teams to close that gap, increasing the value they get from systems they are already paying for

Scaling scope over time

• Starts with the FinApps vertical and progressively extends analytical and operational ownership into the wider enterprise systems landscape (CRM tooling and beyond) as the Business Systems function grows

• Builds expertise across multiple platforms rather than deepening into a single system, developing the breadth that makes enterprise-wide systems ownership a natural next step

• Contributes to the standards and documentation that allow the function to scale without losing quality as new markets go live and new systems are introduced

Enabling