Patient Account Rep II / Scheduler Rehabilitation Services

Description

Professional Requirements

· Adheres to dress code, appearance is neat and clean.

· Completes annual organization-required and/or job-required educational requirements.

· Maintains regulatory requirements

· Wears identification while on duty.

· Attends staff meetings and/or reads all meeting minutes

· Reports to work on time and as scheduled, completes work within designated time.

· Maintains employee/patient confidentiality.

· Represents the organization in a positive and professional manner.

· Participates in the department’s performance improvement activities

· Demonstrates the mission, ethics, and goals of the organization as well as the departmental Scope of Service.

· Communication with patients, guests, family, and staff is courteous, respectful, and helpful.

· Maintains a clean, safe, and accident-free environment.

· Follows Infection Control procedures at all times.

• Clinical Personnel: Strictly adheres to standard precautions by adhering to the usage of personal protective equipment when handling blood or body fluids.
• Non-Clinical Personnel: Washes hands and other skin surfaces with soap and water thoroughly and often in an effort to control spreading of germs within the department and facility.
• Adheres to isolation procedures at all times as applicable.

· Adheres to the following environmental care standards.

• Demonstrates adequate knowledge of safety policies and procedures, the use of MSDS sheets, hazardous material procedures, and safety codes.
• Respond appropriately to any Codes while working any shift (Code Blue, Code Gray, Code Silver, Code Amber, Code Red, Code Orange, and Rapid Response Team).
• Demonstrates adequate knowledge of security issues, i.e., personal protection, protection of personal and hospital property.

· Participates in quality initiatives as needed.

· Be familiar with and comply with the Mid-Valley Hospital & Clinic Personnel Handbook and Policies.

• Be familiar with the collective bargaining agreement (Union Contract) of the UFCW3000 and Mid-Valley Hospital.

Essential Job Functions

1. Schedule procedures, surgeries, appointments for patients according to Mid-Valley Hospital policies and procedures.
2. Successfully practice HIPAA compliance and full confidentiality of PHI.
3. Copy and distribute schedules of all areas to the appropriate departments as necessary.
4. Back up Business Office personnel as needed.
5. Scheduler may work in the outpatient, emergency or inpatient areas.
6. Maintain all office supplies as well as all the forms used in the department.
7. Assist in care and maintenance of department equipment and supplies
8. Responsible for reception duties including answering a multiline phone system; taking messages and transferring calls.
9. Perform routine typing and clerical duties.
10. Perform other duties as directed by the Business Office Supervisor.
11. Demonstrate initiative for learning new procedures.
12. Demonstrate a thorough knowledge and adherence to policies and protocols.
13. Maintain established department policies, procedures, objectives, quality assurance, safety, environmental and infection control.
14. Attend required meetings and educational programs as directed.
15. Maintain department records, reports and files as required.
16. Practice established infection control standards.
17. Report all pertinent information to the Business Office Supervisor.
18. Provide excellent customer service with all contacts; patients, relatives, public, physicians and co-workers.
19. Backup authorizations as needed.
20. May backup or perform Data Processing functions as needed.
21. Provide estimates to patients regarding cost of procedures/ surgeries according to procedure.
22. Assists and advises patients in obtaining alternative financial sources to finance hospital obligations.
23. Interface with Case Management staff as needed. Schedule surgeries according the hospital policies and procedures.
24. Schedule Dietary patients according to hospital policies and procedures.
25. Recognize chain of command by reporting pertinent information to the Business Office Supervisor.
26. Maintain confidentiality of patient, tactful and diplomatic in contacts with patients, relatives, public, physicians and co-workers.
27. Respect patient's privacy, making provisions for such at all times.
28. Demonstrate an awareness of self-responsibility and accountability for own practices.
29. This position may, depending on department needs and staffing, be subject to work different shifts and/or holidays and/or weekends.
30. Acceptance of Supervision. Response to supervisory