Product Support Specialist, Accounting

<div class="content-intro"><p><strong><span data-contrast="none"><span data-ccp-parastyle="Normal (Web)">About Us:</span></span></strong></p> <p><span data-contrast="none"><span data-ccp-parastyle="Normal (Web)">Datacor</span><span data-ccp-parastyle="Normal (Web)"> is the leading provider of software solutions, including ERP, CRM, Asset Tracking, Simulation and Formulation, to the process manufacturing space. We are on a mission to better equip the industry with software solutions and move it forward by building thoughtful, intuitive products that solve our </span><span data-ccp-parastyle="Normal (Web)">customers’</span><span data-ccp-parastyle="Normal (Web)"> most difficult problems.</span></span></p> <p><span data-contrast="none"><span data-ccp-parastyle="Normal (Web)">We are passionate about serving our customers and helping them use data as a competitive advantage. Our customers make products that extend and sustain lives by sanitizing, fertilizing, beautifying, cleaning, and recycling the world we live in. We at </span><span data-ccp-parastyle="Normal (Web)">Datacor</span><span data-ccp-parastyle="Normal (Web)"> help our customers make those products you use every day more safely, cost effectively and more efficiently through our technology platforms and applications.</span></span></p></div><p><strong>The Role: </strong></p> <p>As a Product Support Specialist focused on our ERP accounting module, you will serve as the primary point of contact for customers navigating financial workflows within our platform. This role sits at the intersection of accounting knowledge and technical aptitude. You'll handle complex support inquiries, resolve escalated issues, and act as a subject-matter expert when communicating with our customers. You will be working with global customers, including those in Latin American, requiring strong bilingual communication skills.</p> <p><strong>Responsibilities:</strong> </p> <ul> <li>Provide technical support to customers via handling support calls, emails and feature requests from customers.</li> <li>Diagnose configuration issues, data discrepancies, and workflow errors routing complex challenges to the appropriate team for resolution</li> <li>Troubleshoot application issues that arise during normal flow of business to identify root cause</li> <li>Advocate for customer’s needs, providing excellent service with prompt responses</li> <li>Help new and existing customers with software projects including Custom Report building and Custom App