Senior Customer Success Manager

Description

Cynet, a fast-growing company that offers Managed All-in-One Cybersecurity Platform, is looking for a Success Manager to drive customer success and growth through strong partner and customer engagement. 

In your role, you will focus on providing value, gathering feedback, and managing internal and external customer requirements while orchestrating both processes with an accurate sense of urgency.

This position requires a passion for customer success and a motivation to bridge the gaps between customer expectations and the Company's roadmap. If you are able to add immediate value to your customer interactions and can identify risks while up-selling opportunities on the fly, then this could be the right job for you.

What will you do

You will act as a business owner, managing the customer journey from onboarding to renewal. This includes working closely with partners (MSSPs, MSPs, resellers, distributors) and end customers to ensure adoption and long-term success. 

Responsibilities: 

• Act as a business owner, overseeing the full customer journey, including cadence calls, EBRs, and value reports. 
• Own new account onboarding, ensuring a smooth deployment. 
• Develop and manage relationships with partners and customers to drive adoption and retention. 
• Lead renewals, tenders, support public administration procedures. 
• Conduct face-to-face meetings with partners and mid-market customers. 
• Collaborate with internal teams (Support, R&D, Product) to resolve issues and provide customer insights.

Requirements

• 5+ years in a client-facing cybersecurity role. 
• Strong knowledge of the Italian cybersecurity partner ecosystem (MSSPs, MSPs, resellers, distributors). 
• Experience with renewals, tenders, and public sector processes. 
• Business and negotiation skills, with a proactive, results-driven approach. 
• Technical literacy, problem-solving abilities, and experience with BI/CRM (Salesforce preferred). 
• Must be based in Italy. Italian fluency is required; Spanish is an advantage. 
• Willingness to travel as needed.

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