Director, Risk Management (H)

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The department of Risk Management has an exciting opportunity for a full-time Director, Risk Management to work onsite at the UHealth campus. The Director, Risk Management develops and administers risk management programs. The Director, Risk Management monitors and coordinates risk control, reduction, and prevention programs. The incumbent oversees the organization’s risk management programs to minimize the risk of injuries and adverse events to staff and/or patients. Additionally, Director Risk Management, is responsible for the facilitation of Patient Grievances involving Quality of Care issues. The goal of the Director Risk Management of UHT is to proactively identify areas of high risk to patient, visitor and staff safety and develop risk reduction strategies in coordination with the Quality team. In furtherance of their mission, the Director Risk Management UHT will oversee and manage the Incident reporting system which entails investigation, tracking and trending events that pose risk to patients, visitors and staff at UHT as well as the identification of trends of areas of high risk to patients’ safety. The Director Risk Management will also oversee events involving patient grievances and complaints regarding patient care. The Director Risk Management of UHT shall provide consultation to UM leadership that includes: Senior Management, Faculty and Staff, Medical Leadership and the Board of Governors.

CORE JOB FUNCTIONS

• Investigates and analyzes the frequency and cause of operational risks.

• Assists and directs the coordination and maintenance of the event reporting system, including systematic reviews of all event reports, to identify trends or patterns and develop recommendations for appropriate corrective action, prevention, education, and monitoring.

• Provides and directs basic and complex preventive risk management assessment(s) of processes, procedures, and programs, including in-service education, consultation, liaison activities, and on-call emergency assistance to providers.

• Maintains current knowledge of federal and state regulations.

• Creates and modifies policies to comply with safety legislation and industry practices.

• Coordinates and develops organization-wide programs to mitigate claims and losses.

• Acts as the liaison to attorneys, insurance companies, and individuals.

• Investigates any incidences that result in an asset loss.

• Works closely with senior leadership, corporate and defense counsel, department directors, corporate associates, and insurance carriers on risk management issues or concerns.

• Provides comprehensive risk management education and orientation programs.

• Tracks and analyzes data for trending and develops appropriate action plans and risk modification strategies.

• Analyzes acquired conditions, validates compliance with bundles, and determines corrective action plans.

• Establishes and continuously assesses the effectiveness of the internal controls within the unit and compliance with University policies and procedures. Ensures employees are trained on controls within the function and on University policy and procedures.

Department Specific Functions                                                                                                                                       

• Oversight and management of the Incident reporting system to include timely review, analysis and investigation of event reports and patient grievances and complaints to identify areas of high risk, patient experience as well as potentially compensable events.

• Facilitate resolution of complaints/grievances pertaining to quality-of-care issues. Facilitate interventions as necessary with Patient Relations, Physician Leadership

• and Corporate Patient Advocate of Risk Management Department.

• Review, analyze and identify AHCA, DOH and other regulatory agency reportable events