Senior Manager, Inbound Treasury

Job Description:

The Role

If you thrive on continuous improvement, customer service and team development then apply to be a Senior Manager, Inbound Treasury at Fidelity Investments!  This position is critical to ensure the timely processing of monetary transactions for Fidelity clients. The Manager will have the responsibility to continually improve services through effective coaching and development. This individual will provide line management of day-to-day operations and staff, assuring adherence to prescribed levels of productivity, accuracy, customer service, compliance and controls.

The Expertise and Skills We’re Looking For

• Minimum 2 years of experience in an operations or banking environment
• Minimum 4 years of management experience
• Bachelor's degree or equivalent work experience
• Strong leadership skills
• Working knowledge of a business and technical understanding of operations or processing
• Experience managing across multiple sites
• Excellent oral and written communication skills
• Exceptional interpersonal and collaboration skills
• Ability to establish and execute plans and set clear goals that drive efficiency, innovation, and sustainable delivery of quality, cost, and service delivery goals
• Proactively identifying, prioritizing, and driving opportunities to improve the business
• Provide direction by translating the broader organization's business plan and aligning resources to execute the plan
• Attracting, developing, and retaining a high performing team
• Drive results by creating a climate of respect, open collaboration and teamwork

The Team

Fidelity’s Inbound Treasury is a world-class team which supports timely processing of monetary transactions for Fidelity internal and external clients. The team provides check processing services across various channels and supports Fidelity’s growth with high quality, cost effective and innovative service solutions through talented associates and processing expertise.

Certifications:

Category:

Operations

Fidelity’s working model blends the best of working offsite with maximizing time together in person to meet associate and business needs. Currently, most hybrid roles require associates to work onsite all business days of one assigned week per four-week period (beginning in September 2024, the requirement will be two full assigned weeks).