Senior Platform Reliability Engineer

Platform Reliability Engineers (PREs) at Homecare Homebase ensure that our most critical healthcare services remain reliable, resilient, and high-performing at scale. Blending software engineering with systems operations, PREs focus on automation, observability, incident response, and the continuous reduction of toil across complex distributed platforms.

This role calls for confident execution in high-stakes, high-visibility scenarios—particularly during major incidents—alongside proactive efforts to harden existing systems and improve service health over time. Ideal candidates are those who thrive in complex environments, take ownership of production reliability, and find purpose in creating systems that recover gracefully and support exceptional care delivery.

Platform Reliability Engineers work closely with HCHB’s Architects, Product & Development teams, System Administrators, Platform Engineers, DBAs, and Product Support in the execution of their responsibilities.

RESPONSIBILITIES

• Deliver solutions that enhance the overall reliability of the platform and\or reduce toil.

• Establish modern observability patterns and implement those patterns.

• Monitor the overall platform health as well as manage overall uptime and availability.

• Evangelizes best practices and industry standards

• Plan and implement modern SRE practices

• Developing and aligning SLO\SLI, error budgets, capacity models to fulfill business needs

• Operationalization of services including system testing, instrumentation, monitoring, capacity model development, training, and transition to operation teams.

• Participate in the full project lifecycle from planning, implementation, operational readiness, to decommissioning.

• Manage deployments of major releases.

• Lead and coordinate resolution efforts during major incidents by serving as the incident commander.

• Participate in an equitable 24×7 on-call rotation—serving as first responder for production alerts and escalation point for other teams.

• Understand impact of technical implementation and processes to the business

• Work with business owners to define SLAs in contracts

• Present new designs and plans to Architectural Advisory Board for feedback

• Plan and manage projects of the team

• Builds relationships with peers, leads, and managers

• Act as a technical leader that is a point of escalation, provide mentorship, and technical direction

MINIMUM QUALIFICATIONS

• Bachelor’s degree in Computer Science, Systems Engineering, Math or related (equivalent experience considered) required.

• 3+ years experience in a 24x7 production enterprise-class environment as an SRE or comparable role.

• 3+ years Kubernetes administration/support in a production environment.

• 3+ years Azure or AWS PaaS, IaaS, and resource administration/support in a production environment. 

• Demonstrated composure and effectiveness in situations requiring rapid analysis, clear prioritization, and decisive action – particularly in incidents with significant business or customer impact.

• Excellent problem solving and analytical skills with attention to detail and driving issues to resolution.

• Experience solving problems via automation using orchestration platforms such as Ansible, Azure Automation, and ServiceNow Flows.

• Proficient with scripting languages (multiple preferred): Bash, PowerShell, Python, and JavaScript. 

• Proficient with data tier languages: TSQL and GrpahQL.

• Proficient with the following monitoring solutions (multiple preferred): Datadog, Splunk, Prometheus/Grafana, Application Insights, Azure Monitor, and Microsoft SCOM.

• Proficient with modern SRE and Observability concepts (eg. OTEL, service level management, etc).

PREFERRED QUALIFICATIONS

• Academic coursework in Algorithms, Data Structures, Distri