Field Service Technician- 2nd Shift in Coppell, TX

Join us at Entrust  

At Entrust, we’re shaping the future of identity centric security solutions. From our comprehensive portfolio of solutions to our flexible, global workplace, we empower careers, foster collaboration, and build solutions that help keep the world moving safely.  

Get to Know Us  

Headquartered in Minnesota, Entrust is an industry leader in identity-centric security solutions, serving over 150 countries with cutting-edge, scalable technologies. But our secret weapon? Our people. It’s the curiosity, dedication, and innovation that drive our success and help us anticipate the future. 

Position Overview:   

WE ARE HIRING A FIELD SERVICE TECHNICIAN - IN COPPELL, TX!

The Field Service Technician will provide support to our customers and deliver on all the services and offerings, Entrust contracts with our customers.  They provide both preventative and emergency maintenance, and ensure the equipment at the customer sites is in proper working order.  The Field Service Technician will perform the accountabilities detailed below and other duties as assigned.   

Responsibilities: 

Electromechanical Emergency and Preventative Maintenance                     60%

• Deliver high quality preventative and emergency maintenance services on Entrust Datacard equipment
• Diagnose and understand equipment problems
• Work with a high degree of autonomy with the ability to test, diagnose and resolve issues
• Utilize Oracle or equivalent ERP platform in use by Entrust to maintain proper inventory levels, resolve issues, and provide customer support by following established processes for service activity reporting and call management
• Drive to customer sites to provide service and maintenance

Customer Interaction                                                                                       30%

• Interact with customer operations staff
• Be consistently reliable and timely in all aspects of the position, and display a positive attitude
• Demonstrate customer relation skills that allow for independent resolution of most situations without management assistance
• Work to continually improve customer relations
• Adjusts to customer culture in communication, dress code, and compliance with their behavioral standards yet maintaining and modeling Entrust Datacard values

Learning and Development                                                                             10%

• Participate in company sponsored personal development and quality initiatives
• Complete all company training and development courses required by Entrust
• Develop competency in required applications to confidently use diverse software and systems required by the operation
• Assist less experience personnel that require assistance with difficult repair problems
• Committed to continuously improve by sharing ideas, problem resolution successes, and suggestions on process improvement

Qualifications: 

Basic Qualifications  

• High School Diploma, GED or equivalent
• Minimum of 2 year of electromechanical technician experience
• Proficient problem solving and troubleshooting skills
• Proficient with PC’s, current operating systems and relevant software applications
• Willingness and ability to work flexible hours/shifts, assignments and travel when required, including temporary off-site short term assignments in other locations
• Ability to lift up to 70 lbs
• Overtime is required as needed

Preferred Qualifications:

• Associates degree in Electronics or equivalent verifiable training
• Additional electromechanical technician or field service experience
• Entrust central issuance
• Advanced technical education
• Proficient in electro-mechanics, digital electronics and software required to maintain Entrust and 3rd party products
• Skilled with tools and electronic test equipment

About Entrust

Entrust keeps the world moving safely by enabling trusted identities, payments and data protection around the globe. Today more than ever, people demand seamless, secure experiences, whether they’re crossing borders, making a purchase, or accessing corporate networks. With our unmatched breadth of digital security and credential issuance solutions, it’s no wonder the