Systems and Technology Support Specialist

CSUN strives to be a destination workplace, where everyone understands that they belong to a community that is vital in advancing student success and providing exemplary service to all stakeholders. We foster an environment of success, both for our students and our employees. We have a relentless passion for celebrating diversity, equity, and inclusion as well as being an employer of choice. You will also have the opportunity to realize your own personal goals and be recognized for the work you do, and enjoy the unique value the CSUN community can offer. If this sounds like you, you’ve come to the right place. Learn more: https://www.csun.edu/about-csun.

 

Major Duties

Under general supervision of the Director of Finance and Operations (DFO), the Systems & Technology Support Specialist delivers technical support to Windows (Dell) systems and is primary support for Apple systems. The Systems & Technology Support Specialist works in collaboration with other college technology staff to support the students, faculty, staff and administration of the David Nazarian College of Business and Economics (DNCBE).  This position provides technology support primarily to staff, administration and faculty.  Incumbent provides consultation and advice to ensure hardware and software meet the needs of designated areas and follow college and University policies.

• Provides primary technical support for Apple desktops and laptops; also supports Windows (Dell) systems, peripherals, and iPads.
• Diagnoses and resolves complex hardware and software issues.
• Maintains, monitors, and proactively services technology assets.
• Researches, evaluates, and recommends new technology solutions.
• Coordinates and oversees the work of student assistants.
• Configures, deploys, and maintains new and repurposed computing equipment, including desktops, laptops, printers, multifunction copiers/scanners, iPads, and related peripherals.
• Applies patches and updates to Apple and Windows systems using enterprise tools such as Active Directory, SCCM, Jamf, and related applications; verifies successful deployment and remediates issues.
• Assesses hardware/software lifecycle, recommends replacement or upgrades, and coordinates refresh and maintenance projects.
• Provides training, consultation, and guidance to end users on technology tools, usage, and best practices.
• Creates and maintains functional test environments to assess the feasibility and impact of upcoming technology changes within the existing infrastructure.
• Performs other duties as assigned.

*NOTE: To view the full position description including all of the required qualifications copy and paste this link into your browser: https://mycsun.box.com/s/fz64oeas0vnljd2zga80myd47basj678  

 

Qualifications

• Equivalent to graduation from an accredited four-year college or university in a related field
• Certification training and applied experience may be substituted for the required education, on a year-for-year basis.
• Three years of full-time, progressively responsible field-related experience that includes knowledge of relevant hardware, software, maintenance, and user support.

 

Knowledge, Skills, & Abilities

• Must have knowledge of Apple operating systems (macOS and iOS) and Windows 11. Requires knowledge of administrating users, groups, and computers using Active Directory, System Center Configuration Manager (SCCM), and Jamf.
• Understands and has experience with coordinating inventory (purchasing, maintaining, determining useful life, replacing and deprovisioning).
• Demonstrates the ability to assist others in completing work assignments. Oversees and coordinates multiple simultaneous projects, prioritizing external needs with own work load. Creates documentation for procedures, training, policies, and general communication.
• Works collaboratively with other members in the College and across the campus, in person and remotely. Can learn, adapt, administrate and incorporate new or updated operating systems into existing infrastructure. Can maintain currency with changes in technologies and sees potential application to college environment.
• Communicates effectively both orally and in writing, and can convey pertinent changes (to equipment, operations, campus guidelines, etc.) to relevant constituents via multiple methods. Exhibits strong customer service and interpersonal skills.

 

Pay, Benefits, & Work Schedule

• The university offers an excellent benefits package, including but not limited to: medical