Certified Medical Assistant (CMA/CCMA) – Neurology Clinic

Job Description Summary

The Certified Medical Assistant (CMA) reports to the Outpatient Clinic Manager and works under the direct supervision of a Registered Nurse. The CMA performs multi-skilled clinical and administrative duties to support a decentralized, patient-centered approach to care and achieve optimal patient outcomes. This position assists physicians with examinations and treatments, coordinates patient care activities, and promotes a positive patient experience while adhering to established policies, procedures, and quality standards.

Entity

Medical University Hospital Authority (MUHA)

Worker Type

Employee

Worker Sub-Type​

Regular

Cost Center

CC001898 MCRC - Lancaster Neurology

Pay Rate Type

Hourly

Pay Grade

Health-21

Scheduled Weekly Hours

40

Work Shift

Day (United States of America)

Job Description

Essential Duties and Responsibilities

Clinical Responsibilities

• Assist physicians and healthcare providers with patient examinations, treatments, and minor procedures.
• Interview patients and obtain medical histories and other relevant health information.
• Measure and document vital signs, including blood pressure, pulse, temperature, height, weight, and oxygen saturation as appropriate.
• Identify and communicate abnormal findings or patient concerns to the physician or supervising nurse and document findings accurately.
• Record patient information, assessments, and clinical activities in the electronic medical record (EMR) according to established guidelines.
• Collect, prepare, and process laboratory specimens as directed.
• Perform minor diagnostic tests and administer treatments under the supervision of licensed healthcare professionals.
• Prepare examination and treatment rooms and ensure equipment and supplies are available and functioning properly.
• Sterilize medical instruments and maintain infection prevention and control standards.
• Assist in educating patients regarding procedures, treatments, medications, and follow-up care instructions.

Administrative Responsibilities

• Welcome patients and create a supportive, professional environment.
• Maintain and update electronic health records and patient files.
• Schedule appointments and coordinate referrals, specialty consultations, laboratory services, and hospital admissions.
• Obtain prior authorizations for medications, procedures, and diagnostic testing as required.
• Relay diagnostic test results and provider recommendations to patients as directed.
• Guide patients through clinic processes and explain procedures and treatments.
• Maintain inventory and replenish examination room supplies.
• Assist with training and onboarding of new care team members related to daily office operations.

Professional Responsibilities

• Demonstrate behaviors consistent with the mission, vision, and values of the practice and organization.
• Maintain flexibility and adaptability in response to changes in systems, workflows, and patient care needs.
• Treat patients, visitors, physicians, and staff with professionalism, courtesy, and respect.
• Document all patient care activities thoroughly, accurately, and in a timely manner.
• Maintain patient confidentiality and comply with all applicable regulatory requirements.

Additional Job Description

Minimum Qualifications

• High school diploma or equivalent required.
• Completion of an accredited Medical Assistant program required.
• One (1) year of patient care experience preferred.
• Experience in a specialty clinic setting, preferably neurology, is preferred.

Required Certifications

Candidates must maintain one of the following certifications:

• Certified Medical Assistant (CMA) through the American Association of Medical Assistants (AAMA)
• Certified Medical Assistant through the American Medical Technologists (AMT)
• Certified Clinical Medical Assistant (CCMA) through the National Healthcareer Association (NHA)
• Medical Assistant certification through MedCA
• Certification through the National Association for Health Professionals (NAH