Supervisor, Provider Enrollment
EnableCompAbout the role
The Supervisor, Provider Enrollment is a front-line people leader responsible for overseeing the daily operations and performance of a team of Provider Enrollment Specialists supporting Out-of-State Medicaid enrollment activities. This role ensures provider enrollment work is executed accurately, timely, and in compliance with payer requirements, regulatory standards, and client expectations. The Supervisor is accountable for monitoring team performance, managing work queues, and providing ongoing coaching and development to drive productivity, quality, and service excellence. This role exercises independent judgment to prioritize work, resolve operational challenges, and support the consistent and compliant execution of provider enrollment processes across multiple states and payers.
Key Responsibilities
- Directly oversee the day-to-day operations and performance of assigned Provider Enrollment Specialists, ensuring work is completed accurately, timely, and in alignment with established workflows and client expectations.
- Monitor team performance against productivity, quality, and timeliness standards; proactively address gaps and drive consistent results
- Hold team members accountable to performance, attendance, and behavioral expectations through clear communication, coaching, and follow-up
- Provide ongoing coaching, guidance, and development to strengthen team capability and engagement
- Deliver timely, direct, and constructive feedback, including leading difficult conversations with professionalism and respect
- Conduct regular performance discussions, including goal setting, performance reviews, and development planning
- Manage and assign team worklists and enrollment pipelines, prioritizing workload to meet submission deadlines and service level expectations
- Oversee the collection, verification, and submission of provider enrollment applications (both electronic and paper) across multiple state Medicaid programs
- Ensure timely completion of initial enrollments, re-enrollments, updates, and terminations
- Monitor and maintain accuracy of provider data, documentation, and enrollment records within internal systems
- Serve as the primary escalation point for day-to-day enrollment issues, including application deficiencies, denials, and payer follow-up
- Ensure adherence to internal processes, quality standards, and regulatory requirements, including HIPAA compliance
- Ensure team adherence to established enrollment policies, procedures, and state-specific requirements
- Review team output for accuracy, completeness, and compliance with submission standards
- Identify recurring errors, delays, or workflow challenges and escalate trends to leadership
- Reinforce best practices and provide guidance to improve quality and consistency of work
- Support resolution of client-related enrollment issues in partnership with internal stakeholders
- Participate in internal and external meetings as needed to address operational issues or clarify requirements
- Collaborate with internal teams to ensure alignment on workflows, timelines, and deliverables
- Communicate effectively with leadership regarding performance concerns,
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