IT Support Engineer

About Anthropic

Anthropic’s mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems.

About the role:

We are seeking an experienced, highly adaptable IT Support Specialist to join our rapidly scaling IT team at Anthropic. As a company at the forefront of transformative technology, we need someone who can thrive in our unique, fast-paced environment, supporting cutting-edge tools and systems. This role requires an independent problem-solver who can thrive in a fast-paced environment, handling high-volume support requests while maintaining exceptional service quality. The ideal candidate will contribute to building scalable support processes and mentor junior team members.

Responsibilities:

High-Volume Support Management

• Efficiently handle complex IT support issues in a high-velocity environment
• Triage and prioritize multiple competing requests effectively
• Identify and implement process improvements to enhance support efficiency
• Contribute to knowledge base development and documentation
• Mentor junior team members on best practices and technical skills

Technical Support & Problem Solving

• Resolve complex technical issues across various platforms and applications
• Handle escalations and independently drive issues to resolution
• Develop and maintain technical documentation
• Identify trends in support requests to drive systemic improvements
• Collaborate with IT Systems Engineering on complex problem resolution

Process Improvement & Automation

• Identify opportunities for automation and process enhancement
• Contribute to the development of support scripts and tools
• Help design and implement scalable support workflows
• Maintain and improve IT knowledge base and self-service resources

You may be a good fit if you:

• 5+ years of IT support experience in fast-paced environments
• Demonstrated ability to handle high-stress situations and ambiguous problems
• Strong documentation and knowledge-sharing abilities
• Experience mentoring junior team members
• Excellent written and verbal communication skills
• Track record of driving process improvements

Strong candidates may also have experience with:

• Have experience with cloud platforms like AWS, GCP, or Azure
• Have supported business continuity planning or data loss prevention
• Have experience building custom automation between various tools
• Exceptional problem-solving and troubleshooting abilities
• Strong prioritization and time management skills
• Ability to work independently while supporting team goals
• Experience with ticketing systems and support metrics
• Proven track record of thriving in high-pressure environments

Deadline to apply: None. Applications will be reviewed on a rolling basis. 

The expected salary range for this position is:

Annual Salary:$160,000—$220,000 USD

Logistics

Education requirements: We require at least a Bachelor's degree in a related field or equivalent experience.

Location-based hybrid policy: Currently, we expect all staff to be in one of our offices at least 25% of the time. However, some roles may require more time in our offices.

Visa sponsorship: We do sponsor visas! However, we aren't able to successfully sponsor visas for every role and every candidate. But if we make you an offer, we will make every reasonable effort to get you a visa, and we retain an immigration lawyer to help with this.

We encourage you to apply even if you do not believe you meet every single qualification. Not all strong candidates will meet every single qualification as listed.  Research shows that people who identify as being from underrepresented groups are more prone to experiencing imposter syndrome and doubting the strength of their candidacy, so we urge you not to exclude yourself prematurely and to submit an application if you're interested in this work. We think AI systems like the ones we're building have enormous social and ethical implications. We think this makes representation even more important, and we strive to include a range of diverse perspectives on our team.

How we're different

We believe that the highest-impact AI research will be bi