Holt CAT in North Dallas, Texas is seeking an experienced BCP-Field Service Technician.  This position is responsible for providing high-quality repair service on Compact Construction Equipment in a field environment, in order to respond to customer needs in a positive, caring, and timely manner and to ensure maximum value for work performed.  Worked to be performed will be on equipment such as mini-excavators, skid steers, compactors, and other similar equipment. Must have a safe driving record, must be able to pass a DOT Physical. Caterpillar dirt machine repair experience preferred - skid steer, mini-x, loaders, etc...

·         Works safely at all times and adheres to all applicable safety policies; complies with all company policies, procedures, and standards
·         Performs repairs and troubleshooting offsite with minimal supervision
·         Performs moderate troubleshooting and advanced diagnoses of equipment malfunctions and failures
·         Removes and install parts, disassembles and assembles components
·         Tests, makes adjustments, and verifies proper operation of all repairs and adjustments
·         Prepares and completes all job related documents, writes service reports, orders parts, and maintains clear customer records; in addition, accesses databases required to complete job
·         Operates equipment and vehicles with possession of all necessary licenses and certificates
·         Maintains service vehicle inspection records, daily inspections and driver logs as required by the Department of Transportation
·         Adheres to contamination control and HAZMAT rules and regulations

·         Maintains all company equipment, tools, and vehicle in a good, clean, and working order 
·         Communicates job progress to supervisor and customer as needed

·         Completes assigned jobs and task to meet flat rate time and re-work standards 
·         Works overtime as required by workload and customers’ needs
·         Completes all assigned Technician Training Path courses and safety training in a timely and proficient manner

·         Projects professionalism with both internal and external customers, including personal appearance; may be relied upon to act as a mentor to lower level Technicians   
·         Requires regular and punctual employee attendance 
·         Performs other duties as assigned

The incumbent in this position is expected to model the following practices on a daily basis: 1) Demonstrate alignment with the company's mission and core business values; 2) Collaborate with key internal/external resources; 3) Participate in ongoing self-development.

·         Knowledge of safe work procedures and practices 
·       Moderate knowledge of equipment and tools, including their designs, uses, repair, and maintenance
·         Moderate knowledge of hydraulics, transmissions, engines, undercarriage, and electrical 
·         Demonstrates proficiency with current computer software, related hardware, and basic knowledge of machine electronic systems 
·         Exceptional skills in customer service 
·         Advanced diagnostic and trouble-shooting skills
·         Planning and organizing skills to prioritize and plan work activities; uses time efficiently; plans for additional resources 
·         Operation and control skills of equipment or systems
·         Equipment selection skills to determine the kind of tools and equipment needed to do a job 
·         Ability to communicate clearly and effectively, both verbally and in writing 
·         Ability to operate a crane and forklift, and obtain required certifications/licenses  
·         Ability to meet deadlines and work under fast-paced, time constraining circumstances 
·         Ability to operate hand tools, power tools, pneumatic tools, and equipment used in mechanical repair 
·         The ability to make precisely coordinated movements of the fingers of one or both hands to grasp, manipulate, or assemble very small objects

Education and Experience:
·         More than two years of heavy equipment experience required; three or more years preferred 
·         High school diploma or equivalent preferred 
·         MSHA certification preferred 
·         Air conditioning certification preferred 
·         Crane/Rigger certifications preferred 
 
Supervisory Responsibilities:
·         None
 
Travel: 
·         Travel required with a possibility