Senior Lead UX Research

Welcome to Warner Bros. Discovery… the stuff dreams are made of.

Who We Are…

When we say, “the stuff dreams are made of,” we’re not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD’s vast portfolio of iconic content and beloved brands, are the storytellers bringing our characters to life, the creators bringing them to your living rooms and the dreamers creating what’s next…

From brilliant creatives, to technology trailblazers, across the globe, WBD offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves. Here you are supported, here you are celebrated, here you can thrive.

Senior Lead UX Researcher 

Every great story has a new beginning, and yours starts here. 
Welcome to Warner Bros. Discovery… the stuff dreams are made of. 

 
Who We Are… 
When we say, “the stuff dreams are made of,” we’re not just referring to the world of wizards, dragons, and superheroes, or even to the wonders of Planet Earth. Behind WBD’s vast portfolio of iconic content and beloved brands, are the storytellers bringing our characters to life, the creators bringing them to your living rooms and the dreamers creating what’s next… 
From brilliant creatives to technology trailblazers, across the globe, WBD offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves. Here you are supported, here you are celebrated, here you can thrive. 

 
Position Summary 
We are actively seeking a Senior Lead UX Researcher to join the Global Product UX Research Team and build on our legacy of strong partnerships with product and design in building best-in-class streaming entertainment experiences.  

In this role, you will fuel the streaming product development process with customer insights that engage and delight viewers. You will lead research programs to generate strategic and tactical user insights, informing product roadmaps to increase subscriber acquisition, satisfaction, engagement, and retention. Your research will focus on evolving customer and business needs, including platform and device experiences, content discovery, and new engagement methods.  

Collaboration is key, as you will work closely with product and design leaders to identify high-value customer problems, drive research to answer key questions, and apply findings to create innovative solutions.  This high-impact position demands exceptional communication and stakeholder collaboration skills. The ideal candidate possesses strong research skills and applies strategic and critical thinking to increase business value and delight subscribers.  

Responsibilities 
 

• Lead research programs in one or more critical business functions. Identify and drive research aligned to Product and Technology team OKR’s. Measure impact of research value in the product development process. 

• Provide UX research insights to equip product and design teams with strategic and tactical insights used for product decisions such as roadmap priorities, innovation, and feature development. 

• Propose research program plans with guidance from research leaders and peers. Plans include research alignment to strategic goals, planning, and justification of resources, phased research plans and staffing, and details for specific studies.  

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