Office Services Associate - 8:00 am to 12:00 am!

Williams Lea is hiring for Office Services Associates for our New York office to work Monday to Friday, 8:00am-12:00am varying shifts!
 

Pay: $17.10 - $18.00/hour.

Benefits:

• Various health insurance options & wellness plans (Medical, Dental, Vision, Prescription Drug)

• 401k Retirement Savings Plan Including Employer Match

• Paid Time Off (PTO)

• Life Insurance

• Paid Parental Leave

• Short-term & Long-term Disability

• Healthcare & Dependent Care Flexible Spending Accounts

• Domestic Partner Coverage

• Commuter Benefits

• Legal Assistance

• Employee Assistance Program (EAP)

• Additional Employee Perks and Discounts

The Office Services Associate is responsible for adding value in providing daily back-office services for our client and teams.  Services include but are not limited to reprographics (copy) and mail services in both physical and digital environments, with support for services in hospitality, facilities, audio/visual, reception, and other Williams Lea service lines as needed. 

Job Duties:

• (* denotes an “essential function”)
• *Utilize appropriate logs for all office services work.
• *Ensure that job tickets are properly filled out before beginning work.
• *Perform work in office services, primarily reprographics, mail and intake functions according to established procedures.
• *Verifies accounts by reconciling statements and transactions
• *Resolves transaction discrepancies by investigating documentation
• *Maintains financial security by following internal accounting controls
• *Complete data entry to appropriate expense processing software, as needed; may include adding accounts, vouchers, requests, general ledger numbers and/or obtaining correct documentation and/or approvals
• *Create, process, and/or audit expense reimbursement requests by ensuring the proper documentation and approvals are submitted/received
• *Follow procedures to run jobs in proper order.
• *Communicate with supervisor or client on job or deadline issues.
• *Meet contracted deadlines for accepting, completing, and delivering all work.
• *Troubleshoot basic equipment problems.
• Be able to lift up to 50 lbs. on a regular basis.
• Prioritize workflow.
• Performs Quality Assurance on own and work of others.
• Load machines with various paper, toner, supplies.
• Answer telephone, emails, and place service calls when needed.
• Interact with clients in person, over the phone or electronically.
• Adhere to Williams Lea policies in addition to client site policies.
• Use equipment and supplies in a cost-efficient manner.
• Special projects as assigned

Job Qualifications:

• High school diploma or equivalent.
• Must be self-motivated with positive can-do attitude.
• Attention to detail, time management and problem-solving skills
• Good problem-solving skills, with the ability and understanding of when to escalate a problem to a supervisory level.
• Ability to maintain professional composure when working with immediate deadlines
• Printing, photocopying, collating and binding client presentations and internal documentation using both black and white and color.
• Use advance features on printing / copying machinery, tasks including reducing, enlarging, image shift and slip sheeting on various reprographics equipment
• Prior knowledge of financial systems, , Chrome River, Elite, Concur or any other comparable financial system, preferred
• To produce work to specification and schedule.
• Must be able to meet deadlines and complete all projects in a timely manner.
• To check all work for accuracy to instructions and copy quality.
• Manage files from Word, Excel, PowerPoint, PDF etc. and apply minor changes if requested.
• To notify Vendors of all service calls for print room machinery.
• To perform light maintenance on machines, i.e change toner, clear paper jams, etc.
• Skilled in the use of mail, phone, email, digital reprographics and mail equipment.
• Familiar with general back-office procedures to meet and maintain client satisfaction.
• Proven customer service skills are required in order to create, maintain and enhance customer relationships.
• Good written and verbal communication skills, including professional telephone and email etiquette.
• Ability to handle sensitive and/or confidential documents