Senior Technical Program Manager

Company Overview

Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).

What you'll do

As a Senior Technical Program Manager you will be responsible for managing the scope, impact, and complexity of programs through all phases of the product life cycle. This role will manage interdependencies and integrations across programs, teams, cross-functional partners and stakeholders. This position will partner closely with Product Management, Engineering, and several other internal partner organizations to deliver valuable and impactful outcomes.

 

In order to be successful in this role, you’ll demonstrate strong organizational skills in managing end-to-end cloud engineering programs, excel at influencing without authority, dealing with ambiguity, capable of operating at all levels, and are able to understand technical details quickly. You will possess a strong attention to detail, a reputation as someone who focuses on the outcome, brings simplified solutions to complex problems in a technical environment, and does what they say they will do. You must be comfortable operating in a fluid, agile, and team-oriented environment; bringing order to chaos.

 

This position is an individual contributor role reporting to the Director, Technical Program Management

 

Responsibility

• Drive alignment to and execution of high stakes cross-functional initiatives and programs

• Oversee end-to-end program execution across teams / groups, including risk management, communication, issue/conflict resolution and dependency management

• Collaborate with responsible partners to proactively identify, communicate, manage and mitigate program risks

• Organize and lead cadence-based stakeholders / leadership meetings, tracking actions, providing timely communication of program status, schedule, risks, and blockers

• Drive process improvements and leverage metrics to improve transparency, overall team performance and efficiency around key cross-org programs

• Partner with cross-functional teams to deliver business value in a timely manner while maintaining a high level of quality and transparency

Job Designation

Hybrid: Employee divides their time between in-office and remote work. Access to an office location is required. (Frequency: Minimum 2 days per week; may vary by team but will be weekly in-office expectation)

 

Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law.

What you bring

Basic

• 8+ years of leading complex, cross-functional, global program or cross-departmental leadership

• Experience building strong cross-team relationships and partnerships

Preferred

• Strong organizational skills with ability to deal with ambiguity, multitask and work independently in a fast-paced, ever-changing environment

• Excellent written, verbal communication, and interpersonal skills

• Strong business acumen and technical background, with the ability to quickly understand and articulate technical and product concepts and challenges across wide-ranging audiences

• Experience working with projects on cloud technologies (Azure, Google)

• Experience delivering end to end programs from concept to market

• Ability to develop clear program strategies and detailed program plans highlighting dependencies and critical paths for success

• Experience curating program metrics and creating dashboards or scorecards for overall project health and progress

• Ability to synthesize data from various streams and present in a digestible bite size manner to upper management and execution teams

• Possess working knowledge of skills and tools like MS Project, Smartsheets, JIRA, Tableau, SQL

Wage Transparency

Pay for this position is base