DEPT OF TRANSPORTATION

Driving the future of transportation with a diverse and innovative team
To learn more about the ADOT team CLICK HERE

DISPATCHER SENIOR
This position is open to Current, Active ADOT Employees only

Job Location:

Address: 2302 W. Durango Street
Phoenix, AZ 85009

Posting Details:

Salary: $49,551.74 - $59,551.74 

Grade: 19

Closing Date: April 6, 2025

Job Summary:

This role addresses current and expanding critical operational vulnerabilities within the Traffic Management Group by offering cross-functional support across essential areas of the Traffic Operations Trainer and coordinator trainer of new employees, Traffic Management Event Coordinator/Digital Messaging System. Under Dispatch Management guidance, will be a TOC systems operator. Utilizing (CAD, ERS, CCTV, DMS, radio) to monitor, verify, and disseminate traffic incidents statewide, ensuring timely public and agency notifications. Spanning multiple functions, the specialist ensures operational continuity during times of heightened operational activity. Serves as a backup role in absences, retirements, or departures; preventing
disruptions in key services safeguarding communications during emergencies supporting emergency response efforts. Assisting in the overall efficiency and readiness of the Traffic Management Group. Occasional travel may be necessary for program-related duties.

Job Duties:

Ensures uninterrupted communication and operations within the TOC during staff absences or emergencies. Responsibilities include analyzing real-time
traffic data, managing digital messaging, and coordinating with traffic teams, responders, and agencies. Monitors traffic, identifies incidents, and initiates responses to reduce congestion. Supports TOC, IRU, Wrong Way Detection, Dust Detection, I-10 Truck Parking, and I-17 Flex Lanes.

Backup role, review statewide emergency/non-emergency traffic control plans, Dynamic Message Sign programming, and ERS/AZ511 with statewide work groups. Coordination for unforeseen/last-minute DMS messages, timely updates, provide coverage during staff absences, supports business practices operating procedures, reinforcing operational stability and maintaining the integrity of statewide traffic messaging/communication systems.

maintaining and enhancing training programs, developing ongoing training opportunities, and adapting to unit needs through workshops, on line courses, and other methods, ensures new trainee is in compliance with all training curriculum. Other duties as assigned as related to the position

Knowledge, Skills & Abilities (KSAs):

KNOWLEDGE

• Knowledge of systems and programs related to the assignment, including their structure, purpose, and variations in form (e.g., Cameleon, Flux, Flex).
• Expertise in Traveler Information Systems (AZ511) and its Event Reporting System (ERS).
• Familiarity with classroom training methods.
• Advanced understanding of Google Workspace and Tableau for data analysis and visualization.
• Proficient in records management practices, rules, and regulations.
• Knowledge of computer hardware, software, and networking with an emphasis on VPN remote access technologies, relational database structure, SQL scripting, and relational data joining logic.
• Knowledge of operational analysis, decision-making techniques, and procedural adherence.
• Experience with Spillman Flex CAD system and advanced technical troubleshooting.

SKILLS

• Work management and leadership, capable of prioritizing multiple customer requests while maintaining professionalism in high-pressure situations.
• Exceptional written and verbal communication, including technical reports, standard work documents, and instruction dissemination.
• Experience in 2-way radio operations and communications with field teams.
• Skilled in conducting interviews, eliciting necessary information to meet program objectives.
• Strong interpersonal skills for managing relationships at all departmental levels.
• Advanced problem-solving skills, includ