Field Service Specialist

About Us

We are a global climate technologies company engineered for sustainability. We create sustainable and efficient residential, commercial and industrial spaces through HVACR technologies. We protect temperature-sensitive goods throughout the cold chain. And we bring comfort to people globally. Best-in-class engineering, design and manufacturing combined with category-leading brands in compression, controls, software and monitoring solutions result in next-generation climate technology that is built for the needs of the world ahead.  

Whether you are a professional looking for a career change, an undergraduate student exploring your first opportunity, or recent graduate with an advanced degree, we have opportunities that will allow you to innovate, be challenged and make an impact. Join our team and start your journey today! 

Job Description

This Field Service Specialist will be responsible for the field service of Retail Solutions products, services and commissioning of new installation, retrofit, and existing sites. Customer visits for installation, programming, start-up, commissioning, training and troubleshooting of products and services offered by Retail Solutions are required.  Field work will be required with extensive overnight travel, as well as rotational on-call responsibilities. The Field Services Specialist I is required to establish, promote and maintain excellent rapport and communications with all customers, co-workers, sales representatives, and others as appropriate.

As A Field Service Specialist, You Will:

• Maintain proficiency in all products and services that the company offers.  This includes installation, programming, and equipment protocol; and all designated third-party products and services.
• Provide on site termination of low voltage control wires, and start up of Solutions products. Ensure equipment is operational and free of defects.
• Provide impromptu training for onsite contractors and users, and work with contractors to review and ensure store is built to specifications
• Perform equipment programming and commissioning
• Provide standard and emergency service. (As assigned to maintain customer site)
• Complete paperwork such as Service Work Requests, timesheets, expense reports, and Field Service Reports.
• Review store prints and specifications.
• Assist with onsite E-CommissioningTM
• Optimize controls and store equipment for energy savings.
• Compile information for N-CommissioningTM and E-CommissioningTM reports
• Build relationships with internal and external stakeholders/ cross functional teams

REQUIRED EDUCATION, EXPERIENCES & SKILLS:

• Associate’s (AA) degree or equivalent from a two-year college or technical school along with five years related HVAC/R experience and/or training, or equivalent combination of education and experience
• Computer skills including word processing, spreadsheets, database, Internet software, E-mail, Windows 98, 2000, XP, 2010
• Ability to travel around 80% at a time
• Legal work authorization in the United States - Sponsorship will not be provided for this role

PREFERRED EDUCATION, EXPERIENCES & SKILLS:

• Certified in the use and handling of refrigerants
• Experiences working in refrigeration product in supermarket industry

Working Conditions

• While performing the duties of this job, the employee is frequently exposed to moving mechanical parts, outside weather conditions, extreme cold, extreme heat, and risk of electrical shock. The employee is occasionally exposed to wet and/or humid conditions, high precarious places, fumes or airborne particles, and vibration.

Why Work Remote
Our remote roles are conveniently located in the comfort of your own home. Working remotely has many benefits, such as no com