The Senior Employee Relations Partner supports the company by ensuring that managers are well-equipped to implement people solutions that will resolve employee relations matters, build a positive employee relations climate, and enable compliance with relevant employment legislation. The Senior Employee Relations Partner plays a vital role in partnering with our leaders, acting as an ER subject matter expert, and championing the employee experience.  

This role is additionally responsible for identifying trending issues, assessing root causes, and making recommendations on how to address systemic concerns. The Senior Employee Relations Partner reports to the Employee Relations Manager and partners closely with Business Leaders, HR Business Partners, Employment Legal, the Learning team, and other functions within the People Team.

What You’ll Do

• Partners with employees and managers to settle in-depth, complex, non-routine work-related issues through advice and recommendations. Recommend solutions when the repetition of individual problems indicates negative trends;
• Delivers high-quality decisions and counsel consistently to managers and employees. Identify and analyze employee matters and recommend appropriate employment action to maintain a productive work environment, achieve optimal performance, and minimize risk to the company;
• Demonstrate a change management mindset through the identification of opportunities to enhance the employee experience through education, process improvement and innovative ideas; offer potential solutions to drive greater stakeholder satisfaction;
• Demonstrating a risk and control mindset; escalating issues promptly  as well as handling appropriate escalations from other members of the ER Team;
• Provide senior-level guidance to Employee Relations team members and/or act as a mentor to other ER/HR team members;
• In partnership with ER leadership, provide data analysis and reporting based on business needs. Highlight key trends to actively drive proactive people solutions to minimize reactive work and mitigate organizational risk;
• Maintain knowledge and awareness of all federal, state, and local labor/employment and wage and hour laws;
• Approach decisions proactively, making effective and pragmatic choices, balancing benefit and risk, and maintaining compliance;
• Supports and coaches Managers in developing, delivering, and monitoring Performance Improvement Plans and addressing corrective action and conflict resolution; 

You’re excited about this opportunity because you will…

• Be sought out by our business leader for thought partnership on challenges they are facing

• Focus on balancing qualitative and quantitative data to look around corners and make recommendations 
• Use your expertise to guide leaders to maintain and build strong-performing teams  
• Keep a finger on the pulse of how our employees are experiencing DoorDash and relentlessly advocate for their needs
• Be a culture carrier who shapes and evolves the DoorDash experience in partnership with our business leaders 
• Assist in developing and deploying targeted ER training sessions for people leaders across the organization.
• Act as an SME and backup for the administration of the team's case management tool.

About You

• BS/BA degree required, with at least 6 years relevant human resources experience, ideally focused on employee relations, employment law, or HRBP/People Partner experiences; Masters or JD a plus
• Minimum 3 years of heavy emphasis on Employee and Labor Relations required
• Mastery of employment law basics and performance management best practices.
• Demonstrated ability to translate data and predictive analytics into proactive actions for the organization to prevent or preempt unfavorable employee experience trends.
• Excellent interpersonal skills, including high EQ, ability to build trust and influence at all
• Experience diffusing tension and effectively mediating conflict.
• Presentation and training facilitation experience.
• Previous Tech/Startup experience a plus
• Previous Contact Center/Sales/Support experience a plus
• An eye toward innovation.
• Outstanding interpersonal skills exemplified by great communication (written and oral) and a high EQ;
• A phenomenal team player who knows how and when to collaborate to ensure success, and is comfortable liaising with multiple levels of leadership, Legal, HRBPs, and other stakeholders to get things done;
• You are a problem solver with a strong bias for action that knows how to ask the right questions when you’re unsure;
• The position may require some light travel as needed  

Why You’ll