Pharmacy Operations Specialist | Phil

The Pharmacy Operations Specialist role will help ensure timely processing for our patients. You will be a part of a dedicated team focused on driving patient outcomes through reviewing scripts that are at risk of being delayed. The successful candidate will be able to understand Phil’s internal processes and work cross functionally to ensure that all scripts are processed in a timely manner. In addition to the script-level work, you will be responsible for responding to client inquiries regarding the status of specific orders. As the first line of contact with our manufacturers, the successful candidate will be able to deepen relationships through proactive reporting, education, and responsiveness to inquiries or requests. You will develop a thorough understanding of Phil’s processes in order to provide the best support possible to our clients.

Requirements

• Review script level tickets to ensure proper process was followed and correct as needed
• Contact internal and external stakeholders (Pharmacy Partners) to move scripts forward in their processing
• Identify / flag scripts for proactive reporting to clients
• Triage, resolve, and respond to order-related client escalations or one-off requests
• Identify errors and understand workflows

Ideal Candidate Background and Competencies

• Prior pharmacy technician experience and use of proprietary software to process prescriptions
• Licensed technician in Arizona or Ohio, or PTCB certified
• Ability to work with cross-functional teams in order to resolve script level issues
• Willingness to learn and understand operational workflows in order to quickly determine root cause
• Prior experience working with external clients with a demonstrated ability to communicate effectively to resolve questions or concerns
• Solution-oriented approach to find creative solutions for our clients
• Ability to work with cross-functional teams in order to resolve client issues
• Excellent written and verbal communication skills
• Team player who wants to help build up others
• Experience in pharmacy or healthcare
• Lean process improvement or six sigma experience a plus but not required

Benefits

• Ground floor opportunity with one of the fastest-growing startups in health-tech
• Competitive compensation (commensurate with experience)
• Full benefits (medical, dental, vision)
• 401(k)