Utility Services Representative - Customer Services Bureau - SFPUC (1478) (U00039)

Company Description

THIS IS A CITYWIDE EXAM.

• Application Opening: April 02, 2025
• Application Filing Deadline: April 09, 2025
• Recruitment ID: CBT-1478-U00039 

San Francisco is a vibrant and dynamic city, on the forefront of economic growth and innovation, urban development, arts and entertainment, as well as social issues and change. This rich tapestry of culture and ideas is sustained by our City's commitment to heighten the quality of life for the diverse population of San Franciscans and residents of the greater Bay Area. Our employees play an important role not only in making our city what it is today, but also in shaping the future of San Francisco.

WHO ARE WE? 
San Francisco Public Utilities Commission (SFPUC)
Headquartered in San Francisco, we have 2,300 employees operating across eight counties serving more than 2.7 million customers in the San Francisco Bay Area – 24 hours per day, 365 days per year.

Our Mission: To provide our customers with high quality, efficient, and reliable water, power, and wastewater services in a manner that values environmental and community interests and sustains the resources entrusted to our care.

Our Vision: We are an innovative utility leader, recognized for excellent results in service, safety, stewardship, and inclusiveness.

More about SFPUC: We are an award-winning and industry-leading utilities organization committed to our customers, community interests, and the environment. To learn more about our organization, please visit our website at https://www.sfpuc.org/.

We are proud of our infrastructure and programs, but most importantly, we value our highly qualified and dedicated workforce which ensures that this vision becomes a reality. 

To learn more about working at the SFPUC, visit our career site at https://www.sfpuc.org/about-us/careers-sfpuc

Job Opportunities:
Successful candidates may apply for positions at the Customer Services Bureau (CSB) and other divisions, such as Water Quality, Water Conservation, and City Distribution. The SFPUC's Customer Services Bureau (CSB) is responsible for the billing and collection of utility services and is the primary point of contact for water and wastewater customers. CSB maintains over175,000 water and wastewater service accounts, over 4,000 municipal and retail electric service accounts, and approximately 500 land-lease accounts totaling over one billion in annual revenue. The Bureau is also responsible for meter reading and field investigations, as well as responding to over 200,000 customer inquiries, complaints, and requests for services annually.

The Water Quality Division (WQD) of the SFPUC is responsible for ensuring that the drinking water delivered by the SFPUC meets or exceed Federal and State water quality standards for health. Within WQD, the Cross-Connection Control Program seeks to prevent contamination or pollution of the City's drinking water distribution system by eliminating backflow from customer premises.

Job Description

Under general supervision, perform, responsible and specialized journey-level clerical duties in the Customer Service Bureau and Water Conservation, City Distribution, and Water Quality Divisions of the San Francisco Public Utilities Commission (SFPUC) to establish and maintain consumer Water, Wastewater, and Power services.

Essential Duties and Responsibilities include: 

• Receives and processes applications for service installations, including payments for cost of service, deposits for service installation and guarantee deposits; assigns, checks and reviews the work of utility field personnel to assure performance and compliance with orders issued.

• Prepares and maintains reports and documents relative to the establishment, maintenance, billing, collection, and reporting of utility services as well as land leases and permits.

• Discusses consumers ledger accounts with consumers, as necessary; Audits consumer meter records, billings as to service charges, water charges, minimum billing and total billing control to detect and correct discrepancies; maintains related records.

• Calculates resale customer accounts billing, including demand charges; consolidates billing and related procedures; prepares and maintains necessary records.

• Collects, compiles, and analyzes data required for a variety of billing needs and applications for rebates of various water or energy conservation programs and reports.

• Initiates field activities for service turn-ons and shut-offs, meter changes and installa