Senior Manager, Contract Process Excellence

At Gilead, we’re creating a healthier world for all people. For more than 35 years, we’ve tackled diseases such as HIV, viral hepatitis, COVID-19 and cancer – working relentlessly to develop therapies that help improve lives and to ensure access to these therapies across the globe. We continue to fight against the world’s biggest health challenges, and our mission requires collaboration, determination and a relentless drive to make a difference.
 

Every member of Gilead’s team plays a critical role in the discovery and development of life-changing scientific innovations. Our employees are our greatest asset as we work to achieve our bold ambitions, and we’re looking for the next wave of passionate and ambitious people ready to make a direct impact.
 

We believe every employee deserves a great leader. People Leaders are the cornerstone to the employee experience at Gilead and Kite. As a people leader now or in the future, you are the key driver in evolving our culture and creating an environment where every employee feels included, developed and empowered to fulfil their aspirations. Join Gilead and help create possible, together.

Job Description
 

Gilead's mission is to discover, develop, and deliver therapies that will improve the lives of patients with life-threatening illnesses worldwide.  The Senior Manager, Contract Process Excellence, will report to the Senior Director, Contract Process Excellence within Market Access Operations, and be responsible for GPO membership management and Market Access Operations direct and in-direct customer management within Model N and SAP.

Key Responsibilities:

• Manage the GPO membership management process including onboarding and validating in a timely manner to meet established deadlines
• Manage membership in system of record (Member Centric), facilitate discovery sessions and lead the data assessment and profiling activities
• Collaborate with cross functional partners providing inputs to guide new GPO strategy creation and lead GPO strategy system implementation and maintenance efforts 
• Work cross functionally with Market Access and Market Access Operations teams to analyze monthly/quarterly sales reports, trends and anomalies through query development and customized reporting for the preparation of admin fee and/or incentive rebate calculations and reporting
• Optimize existing system strategies in Model N to drive efficient and accurate admin fee/incentive rebate payments.
• Monitor and coordinate appropriate customer slotting to contract tiers 
• Lead research and resolution of exceptions/errors coordinating cross functionally with Market Access and Market Access Operations teams 
• Customer management and maintenance for indirect customers (in Model N) and direct customers (in SAP)
• Perform regular data integrity and quality control checks, identifying opportunities for continuous improvement.
• Proactively identify and address potential issues or inefficiencies in customer management activities for indirect and direct channels including interfacing with systems support and IT to address operational issues with SAP and Model N
• Proactively pursue opportunities to implement automation of processes and institution of industry best practices.
• Collaborate effectively with internal teams (operations, IT, cross-functional partners) and senior leadership to resolve issues promptly
• Ensure compliance with all applicable government program regulations, particularly in maintaining eligibility and Class of Trade designations.
• Foster an inclusive work environment, encouraging open communication and psychological safety to allow diverse perspectives and ideas to be shared respectfully.

Basic Qualifications:

Bachelor's Degree and Eight Years Experience

OR

Master’s Degree and Six Years Experience

Preferred Qualifications:

• 8+ years of relevant experience in the biotech or pharmaceutical industry, along with a Bachelor's degree (BS or BA) in a related field.
• Experience operationalizing complex contract designs within systems of record (e.g., Model N), GPO membership management, contract operations, or Market Access within the pharmaceutical or healthcare industry preferred.
• In-depth understanding of pharmaceutical order processes and customer service best practices.
• Knowledge of Government (340B/FSS) and Commercial programs, as well as applicable regulations, ensuring compliance with government and commercial pr