Data Entry Specialist I (formally known as Order Entry Specialist) (29257)

ABI is looking for a Data Entry Specialist (internally called an Order Entry Specialist) to join our team!

The Order Entry (OE) Specialist’s role is to process new orders. The OE Specialist verifies that the ordering customer information, and billing information that the client provided is correct.  Court information, subject information, Opposing Counsel(s) and if applicable Co-Defense Counsel(s) information is also verified, as well as, addresses for facilities using various internet search engines. Each OE Specialist shall review their own orders for accuracy prior to giving it to the QC person for final review and print out QC sheet(s) for QC Review.  The primary objective of the OE position is to establish correct information in preparing legal documents to be sent to all appropriate parties, including the Ordering Customer, Opposing Counsel(s) and/or Co-Defense Counsel(s), and Facilities, as well as a correct invoice to the billing party. 

This role is in-person for our Tomball, TX office, full time position with a standard work schedule Monday-Thursday, 8:00am-5:00pm CT and Friday 7:30am-4:30pm CT.  It may be necessary to work overtime depending on business needs.

SUMMARY

The Order Entry (OE) Specialist’s role is to process new orders. The OE Specialist verifies that the ordering customer information, and billing information that the client provided is correct.  Court information, subject information, Opposing Counsels and if applicable Co-Defense Counsels information is also verified, as well as, addresses for facilities using various internet search engines. Each OE Specialist shall review their own orders for accuracy prior to giving it to the QC person for final review and print out QC sheets for QC Review.  The primary objective of the OE position is to establish correct information in preparing legal documents to be sent to all appropriate parties, including the Ordering Customer, Opposing Counsels and/or Co-Defense Counsels, and Facilities, as well as a correct invoice to the billing party. 

ESSENTIAL JOB FUNCTIONS

• Establish correct information in regard to all aspects of orders: Ordering client information, Bill To information, court information, Opposing and Co-Defense Counsel information, facility information, patient/subject information, and assign appropriate order date, and deposition date to each order depending on order type and client reference.
• “Set-up order” and assign the corresponding database codes for the Customer, Billing/Carrier, pending court, all Counsels listed, and facilities.
• Perform internet research as needed to locate working telephone/facsimile numbers or a physical address for appropriate contact person for Opposing Counsel and/or Co-Defense Counsel, and Business Entities.
• Enter order into the system in a timely manner, as defined by the Department Supervisor or Manager.
• Enter status into the ABI computer system documenting employee’s name, date, indicating when order was “set up and entered”; apply 24–hour Confirmation for Client; and status that order has been sent to review.   
• Clearly communicate by flagging orders to print/sort any and all special client requirements to ensure that orders are processed in accordance to the client’s special preferences and/or standard procedures.
• Report daily productivity numbers to the manager/supervisor by maintaining documentation for all orders processed using the Order Entry Daily Log.
• Follow any local, state of federal rules, regulations or laws as it pertains to the order.
• Identify orders that cannot be processed without additi