Associate Director, Hub Services

Company Description

AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas – immunology, oncology, neuroscience, and eye care – and products and services in our Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at www.abbvie.com. Follow @abbvie on X, Facebook, Instagram, YouTube, LinkedIn and Tik Tok.

Job Description

The Associate Director, Hub Services leads cross-functional teams responsible for the BOTOX SP Hub, Dalvance Connects, and Lupron Support Plus. In addition, the Associate Director will be responsible for acting as the Specialty Pharmacy Coordinator, helping to align the BOTOX field reimbursement managers with all parties affecting the specialty pharmacy (SP) channel, including Trade, Market Access, National Pharmacy Sales, Business Technology Solutions (BTS), and Sales. This role reports directly to the Director Access and Reimbursement Hub Strategy and collaborates with the FRM teams, National Field Training, Patient Services Strategy, and other key commercial stake holders. 

Specific responsibilities include driving growth, excellence, and continuous quality improvements with HUB vendors. The Associate Director must develop strategies and implement tactics to exceed the ever-changing needs of offices, patients, and specialty pharmacies. The Associate Director is responsible for a continuous partnership with the hub vendors to develop and improve: (a) hub processes; (b) customer-facing web applications and communications; (c) FRM reporting portal and communication; and (d) compliance with all legal requirements. The Associate Director also is responsible for developing resources for field teams, for the FRMs, and maintaining extensive communication with all stakeholders. Finally, the Associate Director coordinates communication and strategies between all parties affected by the SP Channel, particularly those within Patients Services, Trade, and Sales.   This individual will also be responsible for setting up the future around the use of specialty pharmacy data for the FRM teams and internal teams, including data insights aro