Field Service Engineer - Automation

 

 

Join our Team as a FIELD SERVICE ENGINEER - AUTOMATION!

The Role:

We’re seeking a passionate and dedicated Field Service Engineer - Automation who brings technical knowledge and expertise to the table. In this role, you’ll provide engineering and technical support for Automation products while collaborating with a dynamic and diverse team to achieve shared goals. We value innovative thinking and creative problem-solving, and we encourage team members to bring fresh ideas to every interaction—including virtual meetings. If you approach challenges with a positive mindset and a touch of humor, you’ll thrive in our collaborative and supportive remote environment.

What You’ll Be Doing:

• Be involved with new development projects as a field representative to understand impacts of new development activities on existing product lines as well as how new products will be supported once available to the field. 
• Collaborate with cross functional teams, including product development and engineering to incorporate user feedback and insights into product enhancements and updates.
• Provide field feedback to product development teams for inclusion in development efforts
• Review and provide technical and professional feedback on technical publication documents and training programs
• Creates and update Standard Work Documentation
• Provide updates and insights to new development efforts to field support teams
• Act as initial subject matter expert on engineering development efforts and guides learning of field support teams
• Interact with customers and Solutions and Support Centers to garnish feedback on products
• Analyze data from automated truck logs to identify trends and troubleshooting steps
• Provide training to other employees, partners, advocates and customers

What We’re Looking For:

• Bachelor’s degree in engineering or computer science.
• Competent in applicable PC applications.
• Proficient in Microsoft Office programs including Word, Excel, and PowerPoint.
• Strong communication skills.
• Ability to present technical material to a technically diverse audience as well as a non-technically diverse audience.
• Ability to be on a rotating 24/7 on-call schedule.
• Works well in a team or individual environment.

What Sets You Apart:

• Experience in the Material Handling Systems Industry.
• 1+ years of engineering experience or a master’s degree in engineering. 
• Systems integration or networking exposure.
• Understanding of various software programming languages (C, C+, Linux).
• Understanding of wireless networking and networking infrastructure.
• Additional knowledge of Raymond Material Handling equipment.
• Project management experience. 

Where and When You’ll Work:

• This role is fully remote within the United States. All you need is a reliable internet connection and a passion for what you do.
• Typical first shift hours, 8:00 AM – 5:00 PM EST
• This position may require travel up to 75%.

What Your Total Compensation & Benefits Package will look like:

Salary - $65,440 - $94,670 per year. Compensation depends on the selected candidate’s education and experience.

World Class Benefits:

• Competitive Salary
• Performance Bonus
• Generous Paid Time Off and 13 Paid Holidays
• Affordable Medical plans and no-cost Dental & Vision options
• 100% 401(k) match up to 6%
• Company-Paid Life Insurance, Short-Term Disability, and Long-Term Disability
• Tuition Assistance Program
• Employee Assistance Program (EAP) with access to mental health care, legal support, and financial guidance
• Recognition and Kaizen (continuous improvement) Reward Programs
• Meaningful opportunities for personal and professional development
• Best in class work culture!

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