Uncleared and Abandoned Cargo
MSC USA - Charleston
Job Summary/ Key Responsibilities:
JOB SUMMARY
Handles low complexity cases of import & export containers which have not been collected from the port /quay/ terminal / rail, for a period after discharge date, to recover the charge or reduce as much as possible the MSC cost, while maintaining an excellent level of customer service.
ESSENTIAL FUNCTIONS
The UAC Clerk handles low-complexity UAC cases, by communicating with the customer, internal departments and following MSC procedures for the following areas:
- Sends the official UAC notifications to customers as per MSC Geneva procedure
- Provides excellent customer service, by ensuring that appropriate actions are taken to resolve customers’ requirements regarding:
- Customers asking a discount or a waiver: the UAC Clerk asks the approval of Geneva from granting it
- Change of Consignee
- Re-exportation
- De-stuffing in a warehouse, to reduce storage cost at the destination and save money for the customer
- Applies charges & fees, with the approval of the Geneva HQ:
- Applies the processing fee when the customer provides a letter of abandonment (“LOA”) or when the customer does not provide a clear plan about how to solve the case despite all the notifications. Informs the customer MSC is going to proceed with selling/destroying the cargo.
- Prevents UAC cases from occurring, by prescreening the cases with high risk factors. As part of the prescreening process, the UAC Clerk:
- Checks, by One Vision Compliance platform, a list of “high risk” bookings
- Checks the importance of the customer to determine if a screening is necessary, with the help of Traffic and Trade departments.
- Checks if the customer at the POD is aware of the new shipment which was booked and they have all the documents needed to clear & pick-up the cargo, by communicating with the customer.
- Makes sure the commodities will be accepted by the receiving country, with the help of MSC overseas.
- If the result of the prescreening shows a high risk of the cargo becoming UAC, ask the customer to pay a security deposit, provide an LOI or stop the shipment at the port of loading / transshipment port or reroute the shipment to another location.
- In the case of abandonment, proceeds with a cargo salvage or destruction or sends the cargo to public auction, depending on the decision of public authorities.
- Involves the Legal department to recover the MSC cost reduce the cost for MSC, in case the customer does not collaborate.
- Offers the option of financial settlement for the customer to pay the debt in installments.
- Presence required on‑site 5 days per week
- Other duties as assigned.
QUALIFICATIONS
REQUIREMENTS
REQUIRED SKILLS, EXPERIENCE, EDUCATION
- Bachelor’s degree preferred or equivalent experience in a similar role (supply chain, transportation, shipping, logistics, freight forwarding, customer service, etc.)
- Attention to detail: advanced
- Communication skills: intermediate
- Customer orientation: advanced
- Decision making: fundamental
- Dependability: advanced
- Innovation: fundamental
- Organization skills & time management: advanced
- Proactivity: intermediate
- Problem solving: intermediate
- Productivity: advanced
- Team player: advanced
- English: intermediate
- Work under pressure: intermediate
- MS Excel with the ability to learn new software: fundamental
PHYSICAL DEMANDS
- Prolonged periods sitting at a desk and working on a computer
- Must be able to lift up to 15 pounds at a time
- Must be able to commute to the designated office location
- Presence required on‑site 5 days per week
WORK AUTHORIZATION
- Authorization to work in the U.S
This role requires working on-site in the office for five days a
week, from Monday to Friday. There is no option fo