Technical Consultant Analyst Internship - Summer 2024

Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you. 

With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies™.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

Job Description

Internship Program Overview   

At ServiceNow, we’re looking for students who want to learn, grow, and take a giant step early in their careers, all while making a giant impact. We offer 12-week summer internship opportunities across various business functions.    

Interns will participate in executive speaker series, career development workshops, philanthropic efforts, and team-building activities. Additionally, interns will have access to online learnings and a dedicated summer coach to further grow their careers with us.   

If you want to make work, work better, we want you. To learn more, check out our Early Career Page!   

What you get to do in this role: 

Be a core part of a new team we are building in Orlando. The role of the Technical Consultant Analyst – Intern is part of ServiceNow Impact, our newest product. ServiceNow Impact personalizes customers' digital transformation journey on the Now Platform and accelerates customers’ time-to-value.

 The Technical Consultant Analyst Intern supports the functional and technical experts in customer engagements. The role is to assist the team in helping customers unlock business value and accelerate the adoption of the ServiceNow products they have purchased. You will learn ServiceNow's best practices, innovations, and capabilities to help customers achieve their goals.

The ideal candidate is interested in ServiceNow development and wants to help our client base with their digital transformation capabilities.

• Assist in preparing for the delivery of one or more offerings from our portfolio of Impact accelerators to our customers remotely
• Assist with the development of new offerings for our Technical Accelerators portfolio. 
• Assist in preparing client-facing and internal deliverables that are technology-related
• Assist with the coordination of customer meetings
• Monitor internal processes and assist with the identification of process improvement opportunities
• Understands business and technical problems addressed by the Impact product (security, upgrades, etc.)
• Develop and maintain strong working relationships with Impact staff and TAS members

Qualifications

This position is not eligible for employment based sponsorship. This position does not provide relocation. 

• Currently pursuing a Bachelors degree in Computer Science, STEM related field. AI/ML course work is an additional bonus.
  • Graduating December 2024, or later
  • Able to work full time for 12-weeks over the summer (May – August or June – September 2024)  
• 0 -1 years' experience as part of a professional services organization, past internships accepted
• Passion and curiosity about technology, and a relentless hunger for learning. 
• Loves to win as a team and work efficiently in a collaborative environment. 
• Excellent written, verbal communication, and presentation skills with the ability to clearly articulate solutions to complex