Senior Manager - Clinical Change Adoption & Readiness

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

Position Summary
The Sr. Manager of Clinical Change Adoption and Readiness will support transformational and operational priorities across the organization by strengthening change management through change readiness, adoption planning, stakeholder engagement, and implementation support across complex initiatives. This role partners closely with business, technology, operational, and communications stakeholders to improve how change is understood, supported, and adopted across impacted teams. A significant portion of the role is dedicated to helping OneCM and related transformation efforts move forward through structured change planning, readiness checkpoints, stakeholder alignment, Pioneer team network engagement, feedback integration, and adoption support. Success in this position requires strong cross-functional coordination, change management discipline, business acumen, leadership-facing communication, and the ability to influence progress and readiness without direct authority. 

Change Readiness and Adoption Planning 

• Lead change management readiness and adoption planning across complex transformation initiatives, including OneCM-related workstreams 

• Assess change readiness, current state adoption and identify resistance across impacted clinical teams  

• Oversee Pioneer SME teams across lines of business support early engagement, readiness, adoption, and feedback gathering across impacted areas for Medicaid, Medicare, and Commercial lines of business 

• Develop and maintain change management plans, clinical engagement approaches, and adopt strategies that support behavior change 

• Translate strategies, learnings, activities into practical clinical change management playbooks 

• Create various feedback loops  and identify barriers to adoption, areas of resistance, and readiness gaps, and translate them into practical support plans and mitigation actions 

• Help ensure change management readiness activities are sequenced appropriately alongside project and implementation milestones 

Stakeholder Engagement and Business Alignment  

• Partner with clinical operation stakeholders to align on change impacts, support needs, and readiness priorities 

• Build and maintain strong working relationships across impacted teams to improve engagement, trust, and follow-through during periods of change 

• Build and maintain feedback loops through Pioneer teams, champion networks, and stakeholder engagement channels to improve readiness planning and adoption support 

• Partner with Learning and Performance for ongoing planning, readiness actions, and implementation support 

• Facilitate discussions that clarify clinician concerns, readiness risks, and support needs across complex, cross-functional initiatives 

• Help ensure leaders and impacted teams have the context, support, and alignment needed to move through change effectively and create playbooks for ongoing support 

• Support broader feedback loops that bring stakeholder input into change planning and implementation decisions 

Change Support Execution and Readiness Coordination  

• Coordinate change-related activities such as readiness for change using the AKDAR modality, readiness checkpoints, stakeholder follow-up, training support alignment, and implementation support planning 

• Partner with project and business teams to ensure change-related deliverables are visible, organized, and aligned to broader program timing 

• Support issue triage and action planning for readiness, adoption, or change-related concerns that could affect delivery 

• Help translate broader program direction into practical change actions for impacted stakeholder groups 

• Reinforce follow-through across wor