IT Service Desk Analyst - German and English-Non-Stores-AIIS

<h2><b>Your responsibilities:</b></h2> <p>Within the international IT department of ALDI SÜD, you are responsible for delivering high-quality support by fulfilling the tasks below: </p> <p> </p> <ul> <li>Provide IT support to ALDI colleagues in offices and logistics centers in the US, Australia, and Europe via phone and e-mail from our Budapest office and home office </li> <li>Analyze and work towards the resolution of emerging IT errors related to software, hardware, and network systems. </li> <li>Record, track, and follow up on incidents and requests using our ticketing system (ServiceNow). </li> <li>Collaborate with training, quality, and expert groups. </li> <li>Install programs, perform data backup through remote access. </li> <li>Test new hardware and software to ensure compatibility and performance. <br/>  </li> </ul> <h2><b>Your profile:</b></h2> <ul> <li>Confident intermediate or higher English AND German written and oral language skills. </li> <li>Willingness to work in shifts (7/24), on weekends, and on bank holidays as well (additional shift allowance is applicable).</li> <li>Eager to learn and adapt to changes and new IT solutions. </li> <li>Customer-focused with strong communication skills. </li> <li>Maintain a high standard towards own work and demonstrate excellent problem-solving abilities. </li> <li>Team player with a positive attitude. </li> <li>High school diploma or higher education. </li> </ul> <p> </p> <p>Relevant work experience is not required. We welcome applications from fresh graduates and career changers! <br/>  </p> <h2><b>What we offer:</b></h2> <ul> <li>A constantly growing organization with increasing opportunities for career advancement. </li> <li>Possibility to participate in international projects with travel opportunities. </li> <li>State-of-the-art working environment, easily accessible by public transportation. </li> <li>Secure, long-term job opportunity with outstanding salary and benefits. </li> <li>Home office possibility </li> <li>Comprehensive training programs and professional development opportunities. </li> <li>Support for maintaining a healthy work-life balance. <br/>  </li> </ul> <h2><b>Location:</b></h2> <p>​1112 Budapest, Boldizsár utca 2​</p> <h2><b>Start date:</b></h2> <p>​Immediately​</p> <h2><b>Online application:</b></h2> <p>Please use our online application and attach your resume.</p> <p><a href="https://karrier.aldi.hu/fileadmin/user_upload/HU/Karrier_oldal/Allasok_szakteruletenkent/AIIS/AIIS_Allasra_jelentkezok_adatkezelesi_tajekoztato_2807931_3_.pdf" target="_blank" title="https://karrier.aldi.hu/fileadmin/user_upload/hu/karrier_oldal/allasok_szakteruletenkent/aiis/aiis_allasra_jelentkezok_adatkezelesi_tajekoztato_2807931_3_.pdf">AIIS Adatkezelési tájékoztató</a></p> <p><a href="https://karrier.aldi.hu/fileadmin/user_upload/HU/Karrier_oldal/Allasok_szakteruletenkent/AIIS/AIIS_Allasra_jelentkezok_adatkezelesi_tajekoztato_2807931_3__eng.pdf" target="_blank" title="https://karrier.aldi.hu/fileadmin/user_upload/hu/karrier_oldal/allasok_szakteruletenkent/aiis/aiis_allasra_jelentkezok_adatkezelesi_tajekoztato_2807931_3__eng.pdf">Privacy notice</a></p>