Program Manager, Expert

Requisition ID # 158979 

Job Category: Project / Program Management 

Job Level: Individual Contributor

Business Unit: Customer & Enterprise Solutions

Work Type: Hybrid

Job Location: Oakland; Alameda; Alta; American Canyon; Angels Camp; Antioch; Auberry; Auburn; Avenal; Avila Beach; Bakersfield; Balch Camp; Bear Valley; Belden; Bellota; Belmont; Benicia; Berkeley; Brentwood; Brisbane; Buellton; Burney; Buttonwillow; Calistoga; Campbell; Canyon Dam; Canyondam; Capitola; Caruthers; Chico; Clearlake; Clovis; Coalinga; Colusa; Concord; Concord; Corcoran; Cottonwood; Cupertino; Daly City; Danville; Davis; Dinuba; Downieville; Dublin; Emeryville; Eureka; Fairfield; Folsom; Fort Bragg; Fortuna; Fremont; French Camp; Fresno; Fresno; Fulton; Garberville; Geyserville; Gilroy; Goodyear; Grass Valley; Guerneville; Half Moon Bay; Hayward; Hinkley; Hollister; Holt; Houston; Huron; Jackson; Kerman; King City; Lakeport; Lemoore; Lincoln; Linden; Livermore; Lodi; Loomis; Los Banos; Lower Lake; Madera; Magalia; Manteca; Manton; Mariposa; Martell; Marysville; Maxwell; Menlo Park; Merced; Meridian; Millbrae; Milpitas; Modesto; Monterey; Montgomery Creek; Morgan Hill; Morro Bay; Moss Landing; Mountain View; Napa; Needles; Newark; Newman; Novato; Oakdale; Oakhurst; Oakley; Olema; Orinda; Orland; Oroville; Palo Alto; Palo Cedro; Paradise; Parkwood; Paso Robles; Petaluma; Pioneer; Pismo Beach; Pittsburg; Placerville; Pleasant Hill; Point Arena; Potter Valley; Quincy; Rancho Cordova; Red Bluff; Redding; Richmond; Ridgecrest; Rio Vista; Rocklin; Roseville; Round Mountain; Sacramento; Salida; Salinas; San Bruno; San Carlos; San Francisco; San Francisco; San Jose; San Luis Obispo; San Mateo; San Rafael; San Ramon; San Ramon; Sanger; Santa Cruz; Santa Maria; Santa Nella; Santa Rosa; Selma; Shaver Lake; Sonoma; Sonora; South San Francisco; Springville; Stockton; Storrie; Taft; Tracy; Turlock; Twain; Ukiah; Vacaville; Vallejo; Walnut Creek; Wasco; Washington; Watsonville; West Sacramento; Wheatland; Whitmore; Willits; Willow Creek; Willows; Windsor; Winters; Woodland; Yuba City

 

 

Department Overview 

 

Customer and Enterprise Solutions (C&ES) is devoted to serving PG&E's mission of delivering safe, reliable, and affordable customer-focused electric and gas service to all customers across our unique service area. As PG&E's customer-facing organization, we support Electric Operations, Gas Operations, and Energy Supply. We aim to define and drive the enterprise-wide customer strategy while encouraging a culture of safety, affordability, and employee engagement. Local Customer Engagement (LCE) is accountable for delivering high-quality performance to PG&E's customers and ensuring the safety, availability, and reliability of regional operations for our hometowns.

 

To meet and exceed our customers' diverse needs and preferences, PG&E implemented a Regional Service Model (RSM) in 2021, rolling out five unique regions supported by local-level leadership. The Regional Service Model Program Management Office (PMO) is responsible for harnessing the power of a large utility and curating it to the needs of our diverse customers by supporting our five regions and each of their leaders to quickly resolve issues at the regional level and rebuild trust with our hometowns. 

 

Position Summary

The core responsibilities of the Program Manager are to provide leadership, planning, governance, organizing, and project management required to maximize the value of the PMO. The role will support cross-functional initiatives and change management across multiple teams and organizations. The chosen candidate will provide daily, weekly, and monthly report-outs to varying levels of leadership and be expected to drive various initiatives independently, professionally, and confidently. The PMO implements and integrates continuous improvement, full lifecycle project management governance, and end-to-end process management across the Company. The PMO supports the ongoing operations of a 300-coworker department, and the chosen candidate will be expected to work seamlessly.

 

This position is hybrid, working from your remote office and your assigned work location based on business need. The assigned work location will be within the PG&E Service Territory, and the chosen candidate will have to travel on various occasions throughout the service territory to support our regional teams.

 

This position is hybrid, working from your remote office and Oakland, CA, approximately once per week in addition to regional office visits mo