Administrative Assistant I, General

Company Description

The University Health Network, where “above all else the needs of patients come first”, encompasses Toronto General Hospital, Toronto Western Hospital, Princess Margaret Cancer Centre, Toronto Rehabilitation Institute and the Michener Institute of Education. The breadth of research, the complexity of the cases treated, and the magnitude of its educational enterprise has made UHN a national and international resource for patient care, research and education. With a long tradition of ground breaking firsts and a purpose of “Transforming lives and communities through excellence in care, discovery and learning”, the University Health Network (UHN), Canada’s largest research teaching hospital, brings together over 16,000 employees, more than 1,200 physicians, 8,000+ students, and many volunteers. UHN is a caring, creative place where amazing people are amazing the world. 

Job Description

A cover letter is required to be considered for this role, if a cover letter is not included in your application you will not be considered

Union: Non-Union
Site: Toronto Western Hospital, Garrison Creek
Department: Toronto Western Family Health Team
Reports to: Manager
Grade: A0:05
Hours: 37.5 hours per week
Salary: $21.81 - $27.26 per hour
Status: Temporary Full-Time (up to 1 year)
Shifts: Weekdays (with occasional evenings and weekends)
Closing Date: Until Filled

Position Summary

Toronto Western Family Health Team (TW FHT)'s program links with the surrounding community to provide primary care to families and community members, with special attention to the needs of the aging population, children and women and patient populations who include: a) underserved, at-risk and high needs patients, c) adolescents and emerging adults and d) patients with mental health and addictions.

The Administrative Assistant I will provide reception and administrative support to the Family Health Team. Specifically, you will exercise some judgment or decision-making to send and facilitate referrals, manage provider schedules/ calendars and receiving and scanning documents.

Duties

• Communicating with with patients, specialists and providers
• Receiving and documenting scans and faxes
• Clear communication with providers through messaging and emails re: status updates and follow up 
• Utilizing and implementing various tools and alert functions and making recommendations on functionality of EMR for quality improvement
• Routine data collection/collation activities and other clerical support
• Following established procedures to ensure the efficient flow of patient appointments and referrals
• Maintaining up to date electronic calendar/schedules
• Maintaining and modifying electronic and paper information filing/retrieval systems methods, and/or formats
• Ensuring the efficient operation of the office

Qualifications

• At minimum, completion of post secondary certificate up to 1 year in Office Administration or recognized equivalent
• Minimum 2 to 4 years practical and related experience
• General knowledge of office practices, processes, procedures and electronic tools including Microsoft office applications (Word, Excel)
• Knowledge of medical terminology preferred
• Experience working in a health care environment and/or primary care
• Excellent customer service and de-escalation skills
• Knowledge of a second language an asset
• Must be able to read and understand sort notes, brief forms and/or instructions
• Experience utilizing an electronic medical record (EMR)
• Ability to perform duties in a professional and courteous manner and produce high quality work while meeting deadlines in accordance to UHN standards
• Exercise initiative and good judgment with ability to multi-task
• Compliance with confidentiality requirements under UHN Privacy Policy
• Effective organizational, interpersonal, and communication skills
• Ability to handle difficult situations
• Ability to work effectively in a team environment
• Client service oriented, with the ability to effectively work in a diverse neighbourhood and a community based environment

Additional Information

Why join UHN?

In addition to working alongside some of the most talented and inspiring healthcare professionals in the world, UHN offers a wide range of benefits, programs and perks. It is the comprehensiveness of these offerings that makes it a differentiating factor, allowing you to find value where it matters most to you, now and throughout