General Manager in Training - Woodbridge

Benefits:

• 401(k)
• 401(k) matching
• Bonus based on performance
• Dental insurance
• Employee discounts
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance

Hand & Stone Massage and Facial Spa Woodbridge located at 789 St Georges Ave, Woodbridge Township, NJ 07095 is searching for a results-driven Spa Leader! The ideal candidate has 1–3 years of leadership experience, is a proactive self-starter, and excels in driving sales performance while fostering a positive team environment. As a General Manager in Training (GMIT), you will begin your career with a strong focus on front desk operations, client experience, and sales performance. This role is designed to prepare you for future general management opportunities, with a clear pathway to leading your own location. While there is no defined timeline for promotion - as transitions depend on market growth, role availability, and performance success - our goal is to ensure our leadership team is continuously developing and ready to step into elevated roles when the opportunity arises. If you are a motivated leader passionate about growth and success, we’d love to hear from you!
What Sets Us Apart?
FGG Spa, LLC is a growth-focused franchisee of Hand & Stone Massage and Facial Spa, currently operating more than 60 locations across 8 states. No matter how big we get, the core of our company culture is to PUT PEOPLE FIRST! Enjoy a supportive and nurturing work environment where your growth and well-being are top priorities! Your journey with us goes beyond onboarding - enhance your spa industry career through regular sales coaching and training, and opportunities to grow into a successful spa leader.

Compensation Package: We offer a competitive compensation package designed to reward your contributions and drive your success! With a competitive hourly base rate, uncapped commissions, and a lucrative bonus structure, our GMITs earn an average annual compensation up to $45,000, depending on individual and team performance.
 
Benefits GALORE!

• Medical, Dental, Vision, Life, and Supplemental Insurance with a generous employer contribution
• 401K plan with a 5% company match!
• Paid Time Off
• Competitive compensation structure including commission and performance based bonuses
• Professional and safe working environment
• Employee retail and service discounts
• Opportunity for professional growth 
• AND MORE!

 As a General Manager in Training, you will 

• Successfully achieve all individual performance-based goals set by spa leadership and the company on a consistent basis. These goals include, but are not limited to: Membership Conversion, Booking Efficiency, Call Conversion, and Gift Card Sales
• Successfully lead the front desk team to achieve and exceed all sales and performance goals
• Provide exceptional service and experiences to all guests and valued members, as measured by our Service Level Standard scores
• Oversee and manage daily operations of the front desk
• Assist General Manager in managing the daily operations of the business
• Train, monitor, and coach teams on a daily basis, including in-the-moment coaching
• Assist in recruiting, onboarding, and training all new hires at the front desk
• Maintain a detailed knowledge of our service menu and work to educate clients on the benefits of specific services and enhancements
• Passionately promote sales, promotions, and events
• Uphold spa cleanliness standards
• Perform administrative functions in conjunction with the General Manager including sales reporting, register operations, cash handling, etc.

The General Manager in Training has a varied schedule including weekend, daytime, evening, and holiday hourly schedules, and flexible availability is preferred. 

Role Requirements

• Passion for communicating with people and providing excellent service
• Capability to work flexible hours including nights, weekends and some holidays
•  Ability to occasionally travel for training sessions, conferences, meetings with clients, or other business-related activities 
• Excellent verbal and written communication skills
• A fast learner, with a positive attitude
• Comfortable in a fast-paced, high-volume environment.
• Computer proficiency including MS Office and Google Docs/Sheets; knowledge of Zenoti or similar appointment booking computer systems is a plus
• A strong team player with the ability to work independently under minimal supervision
• Exceptional organizational skills