Customer Experience Consultant, ShowingTime

About the team

ShowingTime is committed to delivering excellent real estate solutions. Our team fosters collaboration, encourages innovation, and is motivated to ensure an exceptional customer experience. As an integral part of our dynamic and supportive environment, you will have the opportunity to improve real estate agents' utilization of our products and services.

About the role

Join ShowingTime as a Customer Experience Consultant and be part of a team that prioritizes customer satisfaction and efficiency. In this role, you will successfully implement customer support strategies that ensure flawless service delivery across various channels, including phone, email, and chat.

You Will Get To:

• Resolve customer inquiries and issues promptly, documenting cases accurately and efficiently.

• Learn and master ShowingTime products and services

• Apply a range of support tools to assist customers effectively

• Follow standardized processes while adapting to individual needs

• Prioritize and complete pending cases

• Meet performance and productivity metrics

• Collaborate with internal and external support teams

• Promote additional ShowingTime products and services to customers

This role has been categorized as a Remote position. “Remote” employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice, which must be identified to the Company. U.S. employees may live in any of the 50 United States, with limited exceptions.

In California, Connecticut, Maryland, Massachusetts, New Jersey, New York, Washington state, and Washington DC the standard base pay range for this role is $21.60 - $34.60 hourly. This base pay range is specific to these locations and may not be applicable to other locations. In Colorado, Hawaii, Illinois, Minnesota, Nevada, Ohio, Rhode Island, and Vermont the standard base pay range for this role is $20.60 - $32.80 hourly. The base pay range is specific to these locations and may not be applicable to other locations.

In addition to a competitive base salary this position is also eligible for equity awards based on factors such as experience, performance and location. Actual amounts will vary depending on experience, performance and location. Employees in this role will not be paid below the salary threshold for exempt employees in the state where they reside.

Who you are

• Compassionate and customer-focused

• Exceptional patience, active listening, and communication skills

• Innovative problem solver.

• Adaptable to change.

• Team player with a growth mindset.

• Punctual, and accountable for time and attendance. 

• Welcomes feedback and strives for continuous improvement.

Qualifications

• Minimum of 1 year in customer service or a similar role.

• Strong background in de-escalating calls.

• Ability to address and resolve blocking issues raised by customers.

• Strong multitasking and attention to detail.

• Ability to thrive in a fast-paced environment.

• Clear and articulate verbal and written communication.

• Basic digital literacy and technical troubleshooting

Here at Zillow, we value the experience and perspective of candidates with non-traditional backgrounds. We encourage you to apply if you have transferable skills or related experiences.

Get to know us

At Zillow, we’re reimagining how people move—through the real estate market and through their careers. As the most-visited real estate platform in the U.S., we help customers navigate buying, selling, financing and renting with greater ease and confidence. Whether you're working in tech, sales, operations, or design, you’ll be part of a company that's reshaping an industry and helping more people make home a reality.

Zillow is honored to be recognized among the best workplaces in the country. Zillow was named one of FORTUNE 100 Best Companies to Work For® in 2025, and included on the PEOPLE