Technical Consultant- Dallas, TX

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 114,000 colleagues serve people in more than 160 countries.

     

JOB DESCRIPTION:

Working at Abbott

At Abbott, you can do work that matters, grow, and learn, care for yourself and your family, be your true self, and live a full life. You’ll also have access to:

• Career development with an international company where you can grow the career you dream of.
• Employees can qualify for free medical coverage in our Health Investment Plan (HIP) PPO medical plan in the next calendar year.
• An excellent retirement savings plan with a high employer contribution
• Tuition reimbursement, the Freedom 2 Save student debt program, and FreeU education benefit - an affordable and convenient path to getting a bachelor’s degree.
• A company recognized as a great place to work in dozens of countries worldwide and named one of the most admired companies by Fortune.
• A company that is recognized as one of the best big companies to work for and a best place to work for diverse, working mothers, female executives, and scientists.

The Opportunity

We currently have an opportunity for a Technical Consultant within our Rapid Diagnostics, Infectious Disease division. This is a field-based remote role based in Dallas, TX with 75% travel involved.

Abbott Rapid Diagnostics is part of Abbott’s Diagnostics family of businesses, bringing together exceptional teams of experts and industry-leading technologies to support diagnostic testing which provides important information for treatment and management of diseases and other conditions. 

This position will assist Account Managers with evaluations, demonstrations, and the activation of new accounts, retaining at-risk and VIP customers, providing maintenance of established accounts, and contributing to the growth of existing accounts. This position will also provide education on the clinical utility of our products in the laboratory and/or Point-of-Care setting as needed.  

What you'll work on

• Provide on-site technical and clinical training on all Abbott Infectious Disease products, including instruments and visual read tests.
• Provide on-site customer assistance in the performance of verification studies in compliance with local, state, and federal regulations, including CLIA, CAP, COLA, and TJC, on all ARDx-IDDM products as applicable.
• Create consultative, advising relationships with customers regarding technically relevant issues, product utilization, and optimizing technical processes.
• Eloquently communicates Abbott’s message at the highest-level customer meetings.
• Anticipate customers' needs and provide solutions for seamless integration of products and best lab practices.
• Present professional educational programs to medical and laboratory staff as needed.
• Communicate and collaborate with team members in discovering and managing troubleshooting events.
• Communicate to peers new advances or changing trends identified in the healthcare marketplace.
• Assist sales with in-servicing and continuing education in key accounts to ensure correct technique is maintained and that the medical/lab staff understands the clinical utility and benefit of the rapid turnaround time of the product(s).  
• Proactively follow up and identify at-risk accounts to Technical Services and to the appropriate sales account owner and recommend strategies and suggestions to retain such accounts. Responsible for identifying sales opportunities within accounts, both for new products and expansion of current products.
• Assist with product training of sale