Senior Manager, Operations, Walmart+ Member Operations Strategy

Position Summary...

What you'll do...

Senior Manager, Operations, Walmart+ Member Growth & Operations Strategy

The Senior Manager, Growth & Operations Strategy will be responsible for improving member spend and engagement by identifying priority member problems to solve and leading strategic change initiatives. This role involves leading cross-functional working groups comprising product, engineering, design, operations, data science, analytics, and finance partners to develop and implement large-scale program improvements. Your responsibilities will include root causing priority member problems, running experiments to identify the most impactful hypotheses, gaining cross-functional executive leadership support for business cases, and successfully implementing changes from pilot stage to full-scale rollout.

Walmart+ offers members undeniable value with benefits including free delivery, gas savings, streaming content, early access to promotions and exclusive offers, mobile scan and go, and more. This program, loved by Walmart's most engaged customers, is key to attaining Walmart’s objective of being the consumers' first choice for wallet share. 

About the team...

The Walmart+ Member Operations team is responsible for building a scalable operations foundation that consistently delivers exceptional member experiences. We identify and solve priority member issues and lead cross-functional initiatives to implement effective and efficient solutions. We are hiring a Senior Manager to join our team enhancing member benefit effectiveness and innovating the future member experience.

What You’ll Do….

• Determine where to enhance the delivery of core member benefits to foster member trust and loyalty.
• Deeply understand member benefit experience problems and their root causes using an understanding of member needs, member feedback, knowledge of benefit operations processes, and performance data.
• Develop structured problem-solving frameworks and conduct experiments to validate the most impactful hypotheses.
• Craft data-driven business cases for benefit improvement recommendations, achieving cross-functional partner buy-in and securing leadership support and resourcing.
• Collaborate with cross-functional working groups to develop multi-phase change implementation plans.

You’ll Wow Us If….

• You orient to the customer, prioritizing their needs in all actions.
• You value empathy and collaboration, using these strengths to influence outcomes and partner with people across different teams.
• You approach problems with curiosity and an analytical mindset.
• You communicate effectively and succinctly, using excellent writing and presentation skills.
• You are detail-oriented and process-driven, considering potential impacts at all levels.
• You thrive in ambiguity and change, understanding their necessity in executing complex, large-scale projects.
• You have expertise in working in cross-functional environments at large, matrixed organizations like Walmart.

Qualifications:

• 5+ years of experience in operations, consulting, or product management.
• Proven track record of successful product and operations initiative rollouts that drive meaningful business impact.
• Experience partnering with data science and analytics teams.

Preferred Qualifications:

• Experience with subscription or membership products.

Position Location: 

• Bentonville, AR
• 5 days a week in the office (not a remote/virtual position)

Benefits & Perks:

Beyond our great compensation package, you can receive inc