Senior Business Process Engineer

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Job Profile Summary

The Business Process Engineering team is responsible for developing and implementing academic business processes optimized to support the growth, service level, and cost performance needs of the individual colleges and functional practices of WGU. This team works very closely with the business analysts in the Education Technology team and the process owners within the Academic Operations teams to drive detailed redesign and re-engineering of current processes and to lead the establishment of brand new, breakthrough processes to ensure WGU’s fulfillment of our Student Obsession mission and goals.

The Senior Business Process Engineer is responsible for designing, developing, analyzing, and implementing institutional business processes optimized to support the growth, service level, and cost performance needs of the individual schools and functional shared services of the university.

The Senior BPE’s primary focus is to enhance efficiency, streamline workflows, and align upstream and downstream business processes with the institution’s strategic goals holistically. The Senior BPE works to identify critical areas for process improvement, propose people/process/technology solutions, and drive continuous improvement initiatives across the university. They will work closely with Project/Program/Portfolio Managers, Finance, Institutional Analytics & Research (IAR), Subject Matter Experts (SMEs) or Process Owners within the identified business domain(s) and Product Managers, Systems Engineers, Enterprise Architects on the EdTech team to drive detailed redesign as well as re-engineering of current state processes, and to lead the establishment of brand new, breakthrough future state processes to ensure the university’s fulfillment of our student obsession mission and key results.

The Senior BPE will be directly involved in the largest and most important strategic transformation projects.

Essential Functions and Responsibilities

• Oversees and guides department-level process improvement projects, ensuring timely execution, stakeholder alignment, and achieving objectives.
• Leads the analysis and optimization of complex business processes within or across multiple business units.
• Develops and tracks Objectives & Key Results (OKRs) to measure the effectiveness of process improvements and ensures continuous improvement.
• Acts as a liaison between several cross-functional stakeholder groups to ensure alignment and support for process changes.
• Leads small teams or project groups and often takes on significant responsibility for project success.
• Contributes to designing the end-to-end business process architecture, framework, and relationships.
• Integrates fundamental Lean knowledge with leadership experience.
• Maintains responsibility for being the Lean and Six Sigma tools and methodologies expert on project teams and process redesign teams.
• Performs detailed process analysis using Lean and Six Sigma tools to drive the design and implementation of optimized business processes for academic operations practices, functions, and colleges.
• Coaches, trains, and assists other team members and other university employees in the skillful use of process optimization methodologies and Lean/Six Sigma tools.
• Uses Project Management methodologies to plan workflows and work assignments to ensure the on-time completion f process design and redesign projects.
• Creates and maintains a detailed business process architecture mapping of the Practice’s process.
• Develops measurement plans with high level and low level KPI’s to identify efficiencies and prevent waste in the organization.
• Directs day-to-day process improvement work teams and project teams in the use of process optimization tools and data to ensure the best use of the team members’ time. This includes leading, mentoring, demonstrating, and executing the actual tools and methodologies as needed to ensure on-time success o