Scheduled Hours

40

Position Summary

The Clinical Operations Manager reports to the Clinical director and is responsible for operational management of clinical services in the Department of Pediatrics. This includes oversight of people, processes and ambulatory operations necessary to deliver clinical services. Expertise in the electronic medical records (EMR) system, knowledge of patient care and patient satisfaction, and experience working with physicians and providers in an academic healthcare setting is key. Demonstrated success managing staff (clinical and clerical), identifying and implementing productivity metrics and performance improvement, and knowledge of ambulatory clinic workflows is required. The Manager position will interface with the patient access center (PAC) and others responsible for scheduling and pre-authorization functions.

The successful candidate will have deep experience actively managing a team with diverse skill sets, knowledge, and abilities. The Manager must have exceptional professional judgement and be comfortable handling all aspects of the staffing lifecycle from recruitment, hiring, onboarding, development, retention, and separation. Overseeing resource and ambulatory room utilization, using a data driven approach, is a core requirement. This role will spend equal time in clinic locations as well as on campus overseeing clinical and non-clinical staff. This is an in person position.

Job Description

Primary Duties & Responsibilities:

• Manage clinical operations of multiple sub-specialty pediatric clinics within the department. Works to maintain best business practices and grow services by developing positive relationships and high levels of customer satisfaction.
• Provide management, direction, and assistance in resolving issues and complaints by staff members, physicians, patients and referring physician offices.
• Oversee coordination and delivery of patient services, ensuring quality care is provided in an efficient and cost-effective manner.
• Develop and implement performance and quality improvement processes, with an ability to also monitor for effectiveness, in a data driven way.
• Interface with clinical support services and assure processes for scheduling, registration, and technical training to ensure job knowledge and processes are relevant, effective and efficient.
• May manage multiple clinic locations. Duties include identifying staffing needs, position development, hiring, training and competency development, mentoring and evaluation of performance as it relates to day to day practice and future needs. Assures licensing and certifications are up to date / current
• Oversight and approval of supply purchases and educational requests for staff.
• Develops and implements methods for managing par levels to promote cost containment efforts
• Ensures coordination and maintenance of related spaces, equipment and supplies
• Requests data and provides reports, performs analysis, and documents process to support management and tracking, as required
• Proactively support patient safety at all times and assists with education to educate and reinforce safety related policies, procedures and practices
• Works closely with Clinical Operations Director and departmental patient safety coordinator to initiate new policies/procedures and quality control indicators through quality assurance and risk management programs
• Maintains compliance with existing policies and procedures
• Other duties as assigned

Working Conditions:
Job Location/Working Conditions

• Normal office environment

Physical Effort

• Typically sitting at desk or table
• Ability to lift ten lbs. from floor to waist and carry ten lbs. for short distances
• Push and pull occasionally with moderate force
• Coordinate hand movements to write, type, manipulate folders and client body parts

Equipment

• Office equipment

The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all job duties performed by the personnel so classified. Management reserves the right to revise or amend duties at any time.

Required Qualifications

Education:

Bachelor’s degree or combination of education and/or experience may substitute for minimum education.