North America Transportation Operations

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com

As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world.  We provide an inclusive work environment where each person is considered as an individual.  At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.

Job Function:

Supply Chain Deliver

Job Sub Function:

Transportation Services

Job Category:

Professional

All Job Posting Locations:

Jacksonville, Florida, United States of America

Job Description:

Role Overview

North America Transportation Operations Manager overseeing transportation activities to ensure shipments are delivered timely and safely. This role requires working in a complex matrix organization including but not limited to strong collaboration with business partners, distribution centers, manufacturing sites, control tower, procurement, trade operations, planning, finance and quality. Subject matter expert supporting core teams in route optimization, mode conversion, shipment consolidation, and network changes while ensuring quality and compliance.  The manager must be a team player working with a global network to support our operational efficiency.

 

Key Responsibilities

• Develops and implements transportation strategies that are closely aligned with organizational objectives, focusing on efficiency, cost-effectiveness, and business partner satisfaction. This involves regular review and adjustment of transportation plans to respond to changing business needs and external factors.

• Monitors and analyzes performance metrics, including budget versus actual expenditures and service quality indicators, to identify areas for improvement and implement corrective actions. This continuous improvement process is essential for maintaining high standards and achieving operational excellence.

• Manages relationships with transportation suppliers to obtain optimal services. The manager also ensures suppliers comply with organizational standards and requirements while supporting procurement activities.

• Acts as a regional representative on the global crisis management team, providing essential support during emergencies and ensuring clear, timely communication across levels of the organization. The manager is instrumental in executing crisis response strategies, helping to minimize disruptions and safeguard operations.

• Leads by example, maintaining high standards of professionalism and customer service. The manager mentors and motivates team members, fostering an environment of respect, accountability, and continuous learning.

 

Job Qualifications

• A bachelor’s degree in logistics, supply chain management, or a closely related discipline is required. Advanced degrees or professional certifications in transportation or supply chain management are advantageous and demonstrate a commitment to professional growth.

• Experience in transportation operations within the healthcare sector is preferred, as this industry requires specialized knowledge of regulatory compliance, patient safety, and sensitive material handling.

• Demonstrated leadership abilities, including the capacity to manage, inspire, and develop diverse teams across multiple locations and functions. Previous experience as a team leader or supervisor in a transportation environment is highly valued.

• Outstanding organizational skills, adeptness in problem-solving, and effective communication are essential. The manager must be able to prioritize tasks, resolve conflicts, and convey information clearly to different audiences, both internally and externally.

• Ability to respond confidently and effectively to critical situations, including supporting crisis preparedness and response initiatives. The manager should have experience in risk management and contingency planning to ensure resilience in transportation operations

Required Skills:

 

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