Sr. Analyst, Systems Analysis and Reporting

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Job Summary

Responsible for systems analysis and reporting in support of Business Continuity Management System (BCMS) activities (policy, planning, implementation and operation, performance assessment, management review, improvement, and documentation providing auditable evidence). Responsible for administration, development, and monitoring of the business continuity information system, providing overall subject matter expertise, strategy, consulting, and standards to the department and other stakeholders. Has in-depth experience, knowledge, and skills in own discipline. Usually determines own work priorities. Acts as resource for colleagues with less experience.

Job Description

Core Responsibilites:

Manage and Maintain Fusion Risk Management System. Oversee the administration, configuration, development, testing, and maintenance of the Fusion Risk Management system on the Salesforce platform to ensure alignment to business continuity management system (BCMS) requirements and optimal performance.

- Stakeholder Collaboration. Work closely with business continuity stakeholders to understand their needs and requirements, translating them into technical solutions and actionable insights.

- Develop and Implement Dashboards. Create and maintain interactive dashboards and reports to support business continuity operations, providing actionable insights, and data visualization.

- Ad Hoc Reporting. Generate ad hoc reports as needed to support various business continuity initiatives and decision-making processes.

- Data Stewardship. Ensure data integrity, accuracy, and consistency within the Fusion Risk Management system, implementing best practices for data governance.

- User Support and Training. Provide technical support and training to end-users of the Fusion Risk Management system, ensuring they can effectively utilize the system's features and functionalities.

- System Integration. Collaborate with other system owners and resources to integrate the Fusion Risk Management system with other enterprise systems and data sources.

- Business Continuity Planning. Assist in the development, implementation, and maintenance of business continuity plans and procedures, ensuring they are aligned with organizational goals and regulatory requirements.

- Performance Monitoring. Monitor system performance and usage, identifying, and addressing any issues or areas for improvement to enhance system efficiency and user experience.

- Continuous Improvement. Stay updated on industry trends and best practices in business continuity and risk management, recommending, and implementing improvements to the Fusion Risk Management system and related processes.

Job responsibilities for this role will be in support of, and sometimes include, the following:

- Maintain daily ingestion of data into BCO’s comprehensive business continuity & emergency notification software, assisting, strategy decision making, plan development, data analytics, and compliance.

- Discover new capabilities/ process improvements of business continuity & emergency notification software, working with management and vendor support to configure/ implement.

- Facilitate the completion of Business Impact Assessments (BIAs), Technology Resiliency Analyses (TRAs), and Location Risk Assessments (LRAs) with business units in scope.

- Support the maintenance of the emergency notification software and provide regular training.

- Support crisis management events that may arise, identifying assets at risk and their impact, and distributing relevant continuity planning.

- Gather auditable BC/DR information that will be reviewed by key stakeholders.

- Support BCO in creation of summary reporting on various initiatives that will be distributed to senior management.

- On call for deployment during crisis events, including leading CCCC calls, creation of SITuations REPorts (SITREPs), and execution of various CCCT services supporting various region, division and business unit Incident Management Teams (IMTs). Requires a strong understanding of DHS/FEMA NIMS/ICS principles.

- Execute gap remediation activities identifie