Client Services Specialist (Informa Markets)

Company Description

Take note of the following essential details related to this position:

Salary Range: 💰 The annual compensation for this role typically falls within the range of $39,000 to $48,000, and is eligible for overtime.

Remote Work Opportunity: 🌎 This position offers remote work flexibility, allowing you to choose your work location. However, our hiring team has a preference for candidates residing in the Central Time Zone, particularly those in or near the state of Texas.

Preferred Background: 🎯 We highly value candidates with a background in corporate or consumer events. Individuals with expertise in these areas are particularly well-suited for this role.

Thank you for considering these important factors as you explore this exciting opportunity with us. We eagerly anticipate your application and the possibility of welcoming you to the Informa Markets team. 🌈🌟

About Informa Markets:

Informa Markets specializes in creating platforms that facilitate trade, innovation, and growth within various industries and specialized markets. Our extensive portfolio comprises over 550 international B2B events and brands spanning diverse sectors such as Healthcare & Pharmaceuticals, Infrastructure, Construction & Real Estate, Fashion & Apparel, Hospitality, Food & Beverage, Health & Nutrition, and more. We cater to customers and partners worldwide, offering them opportunities for engagement, firsthand experiences, and business interactions through in-person exhibitions, specialized digital content, and actionable data solutions. As the world's foremost organizer of exhibitions, we breathe life into a wide array of specialized markets, unlocking opportunities and fostering their growth every day of the year.

Job Description

Position Description: This role involves proactive assistance to attendees, exhibitors, and staff for all events, both within the office and on-site. Responsibilities encompass effective communication, registration review, exhibitor service kit management, exhibitor training, enforcement of booth rules, and providing general show information. Additionally, this position involves identifying and implementing new programs and improved communication methods for customers.

Accountabilities:

1. Customer Communication: Respond to all customer communication within 24 business hours of receipt, including phone calls, voicemail, email, chat, and social media posts.

2. Website Review: Ensure accuracy and usability of event websites for both external and internal customers.

3. Issue Resolution: Diagnose and offer solutions to resolve customer concerns promptly.

4. Process Improvement: Collaborate with internal teams and vendors to research, identify, and implement new ideas and processes to support customers effectively.

5. Registration Management: Complete or create registrations using various registration platforms.

6. Exhibitor Schedule Tracking: Keep track of exhibitor schedules through verbal, electronic, or hard copy communications.

7. Pricing Kit Development: Collaborate with operations teams to create customer pricing kits and establish pricing for customers.

8. Exhibitor Service Kit Management: Develop and manage exhibitor service kits for assigned events, which include exhibitor services, vendors, and booth regulations.

9. Travel: Travel as requested to conferences, tradeshows, vendors, clients, etc., with an estimated annual travel rate of 25%.

10. On-Site Contact: Serve as the primary point of on-site contact across various disciplines, including acting as a Floor Manager or a Registration Manager.

11. Additional Duties: Perform other duties, whether incidental or regular, as assigned at management's discretion.

This position requires a proactive approach to support customers and ensure the successful execution of events, with responsibilities spanning from pre-event preparation to on-site management and post-event follow-up.

Qualifications

• Education: A minimum of an Associate Degree in Business or equivalent experience is required.

• Customer Service Experience: A minimum of 2 years of experience in customer service, event coordination, or project management of exhibitors is mandatory.

• Computer Skills: Intermediate computer skills are essential for this role, as they are required to perform various tasks effectively.

• Communicatio