Jobs and Careers

Div 8 Customer Service Representative

Indianapolis, United Statesfull_timeVerifiedPosted 14 Apr 2026

About the role

Job Summary — This position is responsible for assisting outside sales and aiding customers by properly identifying needed items, using parts catalogs and computer system, billing merchandise orders, and making necessary entries to the inventory control system, while distributing special order parts, receiving warranty parts, and quoting customers on needed products.

The End User Customer Service Representative (CSR) is responsible and accountable for assisting our customers and the outside sales team by providing the following:

Delivering excellent customer service by having a professional and positive attitude in all interactions with customers
Maintain and create customer relationships
Answering customer calls and being able to take orders, answer questions, or direct them to additional assistance
Learning products and how to best direct customers to the products they need
Stay abreast of industry codes and standards by participating in education webinars, seminars, and reviewing technical publications
Using the operating system to create and release sales orders
Studying and staying current in door, frame, and finish hardware products
Receiving payment or obtaining credit applications
Provide budget or proposal pricing by compiling field measurements and/or reviewing specifications and plans. If successful, convert to an order
Provide accurate information to support staff for order fulfillment
Performing other related duties as necessary or assigned

Essential Functions

Sales / Networking / Promoting
Learn and use industry and product knowledge
Data entry
Strong communication and presentation skills.
Organizational and time management skills.

Experience & Other Requirements

Ability to accurately read a tape measure
Strong verbal and written communication skills
Ability to read and understand blueprints, specifications, door and hardware schedules
Ability to multi-task as several projects will be running simultaneously
A background in Commercial Door/Frame/Hardware CSI Division 8 and/or 10 is required
Experience with MS Word, Excel, Powerpoint, Bluebeam, and Comsense is highly desirable