Assistant Manager, Food & Beverage

Department: Food and Beverage

Employment Type: Seasonal - Full Time

Location: Mt. McKinley Princess Wilderness Lodge

Description

We are a collaboration of Holland America Line and Princess Cruises, innovators in Alaska tourism and advocates for the environment. Our team supports a combined fleet of ships sailing to Alaska each summer, lodges and hotels, motor coaches, and domed rail cars for the best Alaska experience available. Our guests experience both comfort and adventure that is truly unmatched.

Key Responsibilities

Position ensures that exceptional customer service is provided; including interacting with guests, answering guest inquiries, and effectively handling complaints while maintain professionalism and friendly positive attitude that support HAP service excellence values.  This position supervises and motivates team members in line with company standards.

Requirements:

• Assist the F & B Manager with duties including liquor ordering, food inventory, and employee scheduling. 
• Work with employees to ensure all venues are presentable and ready for service. 
• Handle guest complaints according to provided guidelines. 
• Assist the F & B Supervisors and Sous Chefs with their duties and responsibilities. 
• Regular audits of cashier’s paperwork, deposits, tips, and closeouts of the Point-of-Sale system. 
• Conduct pre-shift meetings with all FOH/BOH Supervisors. 
• Maintain safe and healthy work environment by following company standards and sanitation guidelines. 
• Contribute effectively to a positive guest experience while maintaining a professional attitude and appearance. 

Skills, Knowledge and Expertise

Requirements:

• Experience in positions involving customer service or food and beverage service is required. 
• Currently hold or the ability to obtain an Alaska Food Handler’s Card.
• Currently hold or the ability to obtain a valid alcohol safety card for the State of Alaska. 
• Minimum age of 21 years required to facilitate the sale of alcohol in the State of Alaska. 
• Must pass a pre-employment background check. 
• Must support and comply with company health and safety standards.
• Participates in HAP’s sustainability program, aka “Sustain Alaska & the Yukon”, and efforts by actively recycling (where available), reducing waste, and educating guests about our commitment to the environment. 
• Participate in HAP’s safety culture to ensure a safe workplace for all team members and a safe vacation experience for all guests.
• Dedicated to delivering excellent customer service to all guests, coworkers, and vendors.
• Dedicated commitment to a diverse, equitable and inclusive work environment.
• Must be eligible to work in the United States. Holland America-Princess is unable to sponsor or take over sponsorship of employment visas at this time (e.g., H-2B status).

Knowledge, Skills & Abilities: 

• Ability to organize and prioritize work, maintain attention to time constraints, while working in a team or group environment. 
• Ability to work in a fast-paced environment with multiple tasks and external influences. 
• Ability to work independently with minimal supervision while achieving daily goals. 
• Ability to support and comply with company policies, procedures and guidelines including support and comply with company health and safety standards. 
• Ability to stand/walk/work on feet for minimum of 8 hours per day.

Benefits

• Travel - FREE CRUISE AFTER YOUR FIRST SEASON!
• Reward for Referral Program
• Experience – Of a lifetime!  
• Rewards & Incentives 
• Community Service 
• Employee Activities 
• Professional Growth 

HAP Alaska Yukon is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin, disability or protected veteran status.