Guest Services Agent

Hourly Rate: $22.81

Job Status: Casual (0-19 / hours per week)

Are you looking for a place where meaningful moments are made together?  

 

At Aqua Aston Hospitality (AAH), we make vacation dreams come true for travelers around the world in a supportive, friendly, and beautiful work environment. As a Guest Services Agent at AAH, you will assist in providing our Owners/guests with experiences and events to make memorable vacation memories, where we are empowered to be our best selves. 

 

Where great benefits lead to a life fulfilled. 

• Competitive Pay 

• 401K opportunities 

• Travel discounts 

• Credit Union Membership  

• Professional Counseling & Family Support 

• Growth and Development Opportunities 

• *Benefit Eligibility will vary by position 

 

Site Specific Perks 

• Free on-site parking   

• Complimentary coffee and tea  

• Employee breakroom amenities (refrigerator, microwave)   

• Quarterly celebrations and awards  

• Local restaurant discounts  

• Discounted theme park tickets and rental cars  

• Community service opportunities  

As a Guest Services Agent, a typical day will include:  

• Checks Owners/guests into their villas for their stay, and reviews property amenities, services, hours of operations, and local areas of interest and activities. 

• Actively listens and responds positively to guests' questions, concerns, and requests and contacts other departments to help resolve guest issues.  

• Identifies and explains room features to guests (e.g., use of room key, ice, and vending areas, etc.) 

• Follow up with Owner/guests to ensure their requests or problems have been met to their satisfaction.  

• Answers telephone calls and routes calls to the proper department as applicable.    

• May be asked to assist with bellman and runner duties depending on facility or location. 

 

Guest Experience and Company Standards 

• Welcome and greet guests and anticipate and address their needs. 

• Interact with colleagues and guests professionally and promptly. 

• Contribute to team goals. 

• Always follow company policies and safety procedures. 

 

To Become a Guest Services Agent at AAH:  

• Available to work various shifts, holidays, and both weekend days. 

• Reach overhead and below the knees, perform bending, twisting, pulling, and stooping, and be able to stand, sit, or walk for an extended period of time.