Job Description Summary

Job Description

We are the makers of possible 

BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities. 

We believe that the human element, across our global teams, is what allows us to continually evolve. Join us and discover an environment in which you’ll be supported to learn, grow and become your best self. Become a maker of possible with us. 

Job Responsibilities:

As directed by the Clinical Manager, the Field Implementation Technician role will be focused on, but not exclusively limited to, the activities outlined below:

Primary Responsibilities:

• Manages their responsibilities within the allotted T&E expense budget

• Provides updates monthly to the Clinical Manager on national training activities and support provided across the country (Implementations, Customer Meetings, etc.) per activities delineated in the Individual Impact Goals

• Lead and drive product implementations, including training on new product release kickoffs, answering practitioner and patient questions and will work closely with Clinical Specialists and Territory Managers to facilitate resolution of inquiries. 

• Continuously highlight the essential benefits of the technology to direct users and to hospital personnel.

• Evaluate and communicate customer insights and unmet needs across the continuum of care to ensure innovative product development and product enhancements. 

• Facilitates customer training classes in support of new implementations and conversions for key customers.

• Collaborates with the Regional Teams to clinically support customer engagements from pre-sale through post-conversion.

• Develops strong, working relationships with end-   users while providing product in-servicing and clinical education.

• Provides routine follow-up support to customers at end-user locations as needed.

• Works with CM to ensure scheduling and activities produce the greatest return on investment

• Assists with the creation of clinical education materials, protocols, tools, and clinical training programs for end-users and sales/marketing/clinical staff to ensure successful implementations of new technologies in the field

• Contributes to the improvement of the project management fuction through the creation of additional procedures and processes to enhance the overall effectiveness of the company.

• Demonstrates practical application of successful adult learning practices and methodologies, as well as assessment tools, practices, and techniques

• Advanced knowledge of vascular access, IV therapy, infusion therapy, and laboratory or phlebotomy.

People/Process:

• Aids sales personnel by building strong, working relationships with end users during product in-servicing and clinical education programs.

• Works in concert with the Regional Teams to ensure the sales and product implementation process is clinically effective

• Establishes excellent rapport with Clinical Specialists, Territory Managers, and Associate -Territory Managers across all selling bags, RBM and CM. Works collaboratively with the region in which they are working.

• Collaborates with the Sales Team in key account management strategy sessions

• Provides clinical support,  training and education for team members as needed

• Shares standard processes with the Business, Territory Managers, ATMs, Regional Business Managers, Strategic Customer Group,  Area VPs and their counterparts as they continue to enhance MDS programs and processes

• Provides training activities that help increase the clinical competence for new hires as well as tenured employees.

• Communicates with Clinical Specialist to support the management of the On-call Specialist (OCS) schedule to include coordination of team meetings for consistency of message and briefing of issues

• Works nationally wherever prioritized product implementations are needed.

• Will coordinate among several internal and external teams including project teams, multi-disciplinary hospital teams, and vendors.

• Assists internal team members and customers with all aspects of implementation planning, coordination of resources, scheduling, communication, and formal training.

About you: To be su